Bacs Direct Debit Training
For compliance and efficiencies
Direct Debit is the preferred payment method for many customers, but how confidently are your staff able to discuss Direct Debit? Can they deal with customer queries and manage error items such as unpaid Direct Debits and Indemnity Claims? Regular Direct Debit training will make sure that your Direct Debit system is efficient and compliant with the Bacs Scheme Rules.
Bacs accredited training provider
Trusted, relevant and usable Knowledge. As a Bacs accredited training provider, we have delivered training to hundreds of companies – from the smallest to the largest organisations – in the UK, Europe and beyond.
We have worked with organisations operating in a range of market sectors (including charities, not-for-profit, retailers, education providers and banks).
We are proud to deliver training of the highest quality and will also be available for on-going support when you need us.
Tailored, bespoke courses or one of our trusted options
Regional Direct Debit Training
Bacs accredited training run at UK city-centre locations including London, Birmingham, Manchester, Edinburgh, Bristol and others. This course is a complete overview of Direct Debits and is an opportunity for individuals to learn in an environment where ideas are shared across organisations.
On-site Direct Debit Training
Bacs accredited training at your offices at a date and time to suit your team. This course is a complete overview of the Direct Debit process and is tailored to the way you work, the systems you have in place, issues you are experiencing and your individual learning requirements.
SEPA Direct Debit Training
SEPA Direct Debit training held on-site at your offices at a date to suit you. This course is a complete overview of the SEPA process for organisations that take payments in Euro's from euro domicile countries. The course covers the process, timescales, reports and obligations.
Bespoke Direct Debit Training
A fully tailored training day / days focusing on your specific requirements and including practical guidance and hands-on support. These could include Implementing / Migrating to AUDDIS courses and Launching Paperless Direct Debit (PDD) courses amongst others.
Call Centre / Sales Training
Typically run as a series of short sessions, these courses cover everything sales teams need to handle front-line queries. This training will ensure your teams are scheme compliant and can confidently deal with any questions raised.
Bank Direct Debit Training
This training is for "A Services" Users and paying banks. It provides a thorough overview of the Direct Debit rules and responsibilities. It will answer questions about managing Direct Debit schemes, important issues for supporting service users, indemnity claims and more.
Benefit from Direct Debit Training
Save time, reduce errors and increase your confidence & knowledge
Thank you so much for the training course on Direct Debits yesterday. You have turned a complicated, hard to understand lever arch file into a simple 30 page booklet! I have spent weeks trying to get all the info in my head preparing for going live with AUDDIS and struggling with all the jargon! You have made it simple and clear and I am now ready to move forward with migration, so thank you very much”
Credit Controller, Millers Oils Limited
Very knowledgeable and experienced trainer, providing a comprehensive in-depth course in a fun and interesting way making it appropriate for all that attended”
The trainer is very good in understanding the clients business and gave us great and numerous suggestions of the commercial improvements we can take advantage of.”
Finance Manager, Royal Botanic Gardens, Kew
I had very little knowledge of the Direct Debit process having inherited the post so was pleased to find out more. I now feel more confident with the whole process.”
West Midlands Police Benevolent Fund
I would recommend Clear Direct Debit to anyone setting up a Direct Debit and Paperless Direct Debit System”
Royal Academy of Dance
The RCN has used the services of Clear Direct Debit on a number of occasions, ranging from a DD audit, training and advice, and support on bulk change activity. They have always provided clear, succinct advice in a professional manner that helps us deliver a first class DD service to our members”
Head of Member Admin, Royal College of Nursing
The British Horse Society is the UK’s largest equestrian charity. Clear Direct Debit help us deal with all our Direct Debits for our 96,000 members, smoothly and efficiently. We feel we are in a really safe pair of hands giving peace of mind. They give great advice and training and whenever we have wanted to action changes they have been able to guide us through the processes smoothly. They have really gone the extra mile for us, are always available for a call in a crisis or just for a chat when we want to think something over. I would highly recommend using Clear Direct Debit to all my Membership counterparts.”
Director of Membership, The British Horse Society
Clear Direct Debit have made our DD collections hassle free, would highly recommend”
We previously used in-house software but when faced with an expensive upgrade we were recommended Clear Direct Debit. Since then our DD collections have been seamless and easy”