Call Centre Training

Call Centre Direct Debit Training

For teams of all sizes who deal with first-line customer-handling. Do your team know how to introduce and sign-up Direct Debit customers in an efficent and compliant way? Can they answer typical customer queries correctly and reassuringly? This training can be run as a series of short sessions over as many days as required to ensure the team have all the information they need to handle front-line direct debit queries.

Box Image Tailored Call Centre Direct Debit Training

Tailored Call Centre Direct Debit Training

Direct Debit training is delivered by one of our Direct Debit experts on a date and at a time to suit your organisation.

Attendees will be engaged in an interactive and lively session focusing on the Bacs scheme rules and best practice approaches relevant for their roles.

There will be time for questions and each attendee will be provided with training materials that they can take away.  These will cover key messages and useful information that can be retained for future reference.

Advantages of Direct Debit Training for Call Centres and Sales Teams

  • Quick and efficient call handling – increase call rates
  • Improve staff confidence – fewer dd queries escalated
  • Increase direct debit sign-up rates
  • Answer customer queries quickly and consistently
  • Short, focused sessions at times and dates to suit you
  • Tailored to your organisations systems and needs
  • Highly interactive, discussion based learning
  • Full supporting documentation provided
  • Expert trainer
  • Follow-up support from industry experts

Direct Debit Training for Call centres

Scheme compliant training for teams dealing with front-line Direct Debit queries

Client Testimonials