Call Centre Training
Call Centre Direct Debit Training
For teams of all sizes who deal with first-line customer-handling. Do your team know how to introduce and sign-up Direct Debit customers in an efficent and compliant way? Can they answer typical customer queries correctly and reassuringly? This training can be run as a series of short sessions over as many days as required to ensure the team have all the information they need to handle front-line direct debit queries.
Tailored Call Centre Direct Debit Training
Direct Debit training is delivered by one of our Direct Debit experts on a date and at a time to suit your organisation.
Attendees will be engaged in an interactive and lively session focusing on the Bacs scheme rules and best practice approaches relevant for their roles.
There will be time for questions and each attendee will be provided with training materials that they can take away. These will cover key messages and useful information that can be retained for future reference.
Advantages of Direct Debit Training for Call Centres and Sales Teams
- Quick and efficient call handling – increase call rates
- Improve staff confidence – fewer dd queries escalated
- Increase direct debit sign-up rates
- Answer customer queries quickly and consistently
- Short, focused sessions at times and dates to suit you
- Tailored to your organisations systems and needs
- Highly interactive, discussion based learning
- Full supporting documentation provided
- Expert trainer
- Follow-up support from industry experts
Direct Debit Training for Call centres
Scheme compliant training for teams dealing with front-line Direct Debit queries
We selected Clear Direct Debit in late 2017. The Direct Debit process is managed efficiently and their team of knowledgeable specialists also keep us updated on new developments. They have taken time to understand the needs of HIOWAA and are proactive in giving us relevant advice on BACS scheme rules. We look forward to a long lasting partnership with them.”
Director of Finance, Hampshire and Isle of Wight Air Ambulance
Clear Direct Debit is definitely an organisation that has saved us a lot of money and has provided us with support in moments of need. Direct Debits are our main source of income and for most charities automated processes are not always so reliable, so it’s good that we have Clear Direct Debit as a back-up support.
We have been working with Clear Direct Debit for a few years now and they are very efficient and responsive. They have been a great support to our organisation!
Family for Everychild
I would recommend Clear Direct Debit to anyone setting up a Direct Debit and Paperless Direct Debit System”
Royal Academy of Dance
The RCN has used the services of Clear Direct Debit on a number of occasions, ranging from a DD audit, training and advice, and support on bulk change activity. They have always provided clear, succinct advice in a professional manner that helps us deliver a first class DD service to our members”
Head of Member Admin, Royal College of Nursing
The British Horse Society is the UK’s largest equestrian charity. Clear Direct Debit help us deal with all our Direct Debits for our 100,000+ members, smoothly and efficiently. We feel we are in a really safe pair of hands giving peace of mind. They give great advice and training and whenever we have wanted to action changes they have been able to guide us through the processes smoothly. They have really gone the extra mile for us, are always available for a call in a crisis or just for a chat when we want to think something over. I would highly recommend using Clear Direct Debit to all my Membership counterparts.”
Director of Membership, The British Horse Society
Clear Direct Debit have made our DD collections hassle free, would highly recommend”
We previously used in-house software but when faced with an expensive upgrade we were recommended Clear Direct Debit. Since then our DD collections have been seamless and easy”