About Clear Direct Debit
Clear Direct Debit was founded in 2009 to provide a clear, simple and trusted insight into Bacs and the world of Direct Debits. We are a Bacs Accredited Training provider, an independent Bacs Consultancy and a Bacs Approved Bureau. Our expertise has been developed working with Bacs, banks & software / CRM suppliers and we are proud to have helped hundreds of service users get the most from the Direct Debit Scheme.
Exceptional Customer Service
We work closely with our customers to fully understand their aims and requirements. We combine this with our expertise and passion for making complex and technical subjects simple. We are not tied to any software provider or bank and we are therefore able to support you with objective advice and guidance on how to best manage your Direct Debit systems. We are dedicated to providing the best possible levels of service so, if you have ever struggled to get an answer about Direct Debit, then we are the organisation to call.
Making Direct Debits easy
- Ensuring Direct Debit scheme compliance
- Reducing unpaid items and avoiding common pitfalls
- Reducing the likelihood of indemnity claims
- Getting the most from AUDDIS
- Increasing the successful collections of Direct Debits
- Reducing the burden on your time
- Maximising the people who pay via Direct Debit
- Making sure the cost of collections are kept to a minimum
- Ensuring successful Paperless Direct Debits (PDD)
- Allowing you to concentrate on your core business
Meet the Clear Direct Debit Team
Gavin Lawrence
Managing Director
Gavin established Clear Direct Debit when he created the Bacs Accredited ‘Clear’ Direct Debit training course. He subsequently led the introduction of Bacs Bureau services and continues to deliver most of the company’s consultancy projects. Having previously worked with Bacs, software suppliers and Bureaux, Gavin knows the Direct Debit Scheme inside out.
Gavin Lawrence
Managing Director
Debbie Lane
Director
Debbie joined Clear Direct Debit in October 2011. She has previously held roles within Marketing, Sales, Market Research, Business Information and Forecasting. Debbie is responsible for day-to-day operations. She manages the Bacs Bureau business and is committed to supporting customers by ensuring a hassle-free, simple yet reliable resource
Debbie Lane
Director
Sarah Cottee
Account Manager
Sarah joined Clear Direct Debit in April 2015 with over 9 years experience within the Payments Industry. She has held previous roles in Direct Debit Ltd, Bottomline and Accesspay and knows the Direct Debit Scheme well. Sarah’s role is to help support customers with their Direct Debit questions, training and Bureau needs.
Sarah Cottee
Account Manager
Helen Brannigan
Administrator
Helen joined in July 2016 having previously worked within retail and then within the banking sector for 14 years. Within Clear Direct Debit Helen is responsible for the day-to-day bureau processing and on-boarding of new bureau clients. She is always ready to provide practical support and advice about the Direct Debit Scheme.
Helen Brannigan
Administrator
Caitlin Bennet
Account Manager
Caitlin joined the Clear Direct Debit team on March 12th 2018 with responsibility for supporting new and existing customers using our Bureau services. She has previously worked as a Business Account Manager for the leading car sharing company in the UK with a focus on providing outstanding customer service and support.
Caitlin Bennet
Account Manager
Our Clients
We are proud to have worked with a diverse range of organisations, each with very specific and often very different needs. What these organisations all have in common is their requirement to gain a clear understanding of Direct Debits along with straightforward, practical help with their Direct Debit systems. This is where Clear Direct Debit comes in! Working with so many companies has given us the opportunity to share best practice across a range of organisations and we pride ourselves on the exceptional feedback that we have received from them.
Client Testimonials
Thank you so much for the training course on Direct Debits yesterday. You have turned a complicated, hard to understand lever arch file into a simple 30 page booklet! I have spent weeks trying to get all the info in my head preparing for going live with AUDDIS and struggling with all the jargon! You have made it simple and clear and I am now ready to move forward with migration, so thank you very much
”Mandy Evans
Credit Controller, Millers Oils Limited
Very knowledgeable and experienced trainer, providing a comprehensive in-depth course in a fun and interesting way making it appropriate for all that attended
”Colin Nobbs
Immervox Ltd
The trainer is very good in understanding the clients business and gave us great and numerous suggestions of the commercial improvements we can take advantage of.
”John Wang
Finance Manager, Royal Botanic Gardens, Kew
I had very little knowledge of the Direct Debit process having inherited the post so was pleased to find out more. I now feel more confident with the whole process.
”Jan Burchell
West Midlands Police Benevolent Fund
I would recommend Clear Direct Debit to anyone setting up a Direct Debit and Paperless Direct Debit System
”Gavin Pereira
Royal Academy of Dance
The RCN has used the services of Clear Direct Debit on a number of occasions, ranging from a DD audit, training and advice, and support on bulk change activity. They have always provided clear, succinct advice in a professional manner that helps us deliver a first class DD service to our members
”Simon Hiscocks
Head of Member Admin, Royal College of Nursing
The British Horse Society is the UK’s largest equestrian charity. Clear Direct Debit help us deal with all our Direct Debits for our 96,000 members, smoothly and efficiently. We feel we are in a really safe pair of hands giving peace of mind. They give great advice and training and whenever we have wanted to action changes they have been able to guide us through the processes smoothly. They have really gone the extra mile for us, are always available for a call in a crisis or just for a chat when we want to think something over. I would highly recommend using Clear Direct Debit to all my Membership counterparts.
”Emma Day
Director of Membership, The British Horse Society
Clear Direct Debit have made our DD collections hassle free, would highly recommend
”Barbara Newton
Oil NRG
We previously used in-house software but when faced with an expensive upgrade we were recommended Clear Direct Debit. Since then our DD collections have been seamless and easy
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