About Clear Direct Debit

Clear Direct Debit was founded in 2009 to provide a clear, simple and trusted insight into Bacs and the world of Direct Debits. We are a Bacs Accredited Training provider, an independent Bacs Consultancy and a Bacs Approved Bureau. Our expertise has been developed working with Bacs, banks & software / CRM suppliers and we are proud to have helped hundreds of service users get the most from the Direct Debit Scheme.

Box Image Exceptional Customer Service

Exceptional Customer Service

We work closely with our customers to fully understand their aims and requirements. We combine this with our expertise and passion for making complex and technical subjects simple.  We are not tied to any software provider or bank and we are therefore able to support you with objective advice and guidance on how to best manage your Direct Debit systems. We are dedicated to providing the best possible levels of service so, if you have ever struggled to get an answer about Direct Debit, then we are the organisation to call.

Making Direct Debits easy

  • Ensuring Direct Debit scheme compliance
  • Reducing unpaid items and avoiding common pitfalls
  • Reducing the likelihood of indemnity claims
  • Getting the most from AUDDIS
  • Increasing the successful collections of Direct Debits
  • Reducing the burden on your time
  • Maximising the people who pay via Direct Debit
  • Making sure the cost of collections are kept to a minimum
  • Ensuring successful Paperless Direct Debits (PDD)
  • Allowing you to concentrate on your core business

Meet the Clear Direct Debit Team

Gavin Lawrence

Gavin Lawrence

Managing Director

Gavin established Clear Direct Debit when he created the Bacs Accredited ‘Clear’ Direct Debit training course. He subsequently led the introduction of Bacs Bureau services and continues to deliver most of the company’s consultancy projects. Having previously worked with Bacs, software suppliers and Bureaux, Gavin knows the Direct Debit Scheme inside out.

Gavin Lawrence

Managing Director
Debbie Lane

Debbie Lane

Director

Debbie joined Clear Direct Debit in October 2011. She has previously held roles within Marketing, Sales, Market Research, Business Information and Forecasting. Debbie is responsible for day-to-day operations. She manages the Bacs Bureau business and is committed to supporting customers by ensuring a hassle-free, simple yet reliable resource

Debbie Lane

Director
Sarah Cottee

Sarah Cottee

Account Manager

Sarah joined Clear Direct Debit in April 2015 with over 9 years experience within the Payments Industry. She has held previous roles in Direct Debit Ltd, Bottomline and Accesspay and knows the Direct Debit Scheme well. Sarah’s role is to help support customers with their Direct Debit questions, training and Bureau needs.

Sarah Cottee

Account Manager
Helen Brannigan

Helen Brannigan

Administrator

Helen joined in July 2016 having previously worked within retail and then within the banking sector for 14 years. Within Clear Direct Debit Helen is responsible for the day-to-day bureau processing and on-boarding of new bureau clients. She is always ready to provide practical support and advice about the Direct Debit Scheme.

Helen Brannigan

Administrator
Caitlin Bennet

Caitlin Bennet

Account Manager

Caitlin joined the Clear Direct Debit team on March 12th 2018 with responsibility for supporting new and existing customers using our Bureau services. She has previously worked as a Business Account Manager for the leading car sharing company in the UK with a focus on providing outstanding customer service and support.

Caitlin Bennet

Account Manager

Our Clients

We are proud to have worked with a diverse range of organisations, each with very specific and often very different needs. What these organisations all have in common is their requirement to gain a clear understanding of Direct Debits along with straightforward, practical help with their Direct Debit systems.  This is where Clear Direct Debit comes in!  Working with so many companies has given us the opportunity to share best practice across a range of organisations and we pride ourselves on the exceptional feedback that we have received from them.

 

Client Testimonials