About Clear Direct Debit
Clear Direct Debit was founded in 2009 by Gavin Lawrence and Debbie Lane to provide a clear, simple and trusted insight into Bacs and the world of Direct Debits. We are a Bacs Approved Bureau, a Bacs Accredited Training provider and an independent Bacs Consultancy. Our expertise has been developed working with Bacs, banks & software / CRM suppliers and we are proud to have helped hundreds of service users get the most from the Direct Debit Scheme. In 2018 Clear Direct Debit became part of Clearcourse, a partnership of innovative technology companies providing membership software to groups, organisations and small businesses.
Meet the Team
Gavin Lawrence
Managing Director
Gavin established Clear Direct Debit when he created the Bacs Accredited ‘Clear’ Direct Debit training course. He led the introduction of Bacs Bureau services and continues to deliver Direct Debit consultancy projects. Having previously worked with Bacs, software suppliers and Bureaux, Gavin knows the Direct Debit Scheme inside out.
Gavin Lawrence
Managing Director
Debbie Lane
Operations Manager
Debbie is responsible for day-to-day operations within Clear Direct Debit. She has previously held roles within Marketing, Sales, Market Research, Business Information and Forecasting. She manages the Bacs Bureau business and is committed to supporting customers by ensuring a hassle-free, simple yet reliable resource.
Debbie Lane
Operations Manager
Michael Nwadinobi
Business Development Manager
Michael joined Clear Direct Debit in July 2019. He previously worked as Commercial Manager at Capita PLC and before that as New Business Manager at Northgate PLC. Michael will be responsible for developing the Bacs Bureau Business and managing new customer accounts.
Michael Nwadinobi
Business Development Manager
Sarah Cottee
Training Manager
Sarah joined Clear Direct Debit in April 2015 with 9 years experience within the Payments Industry. She has held previous roles in Direct Debit Ltd, Bottomline and Accesspay and knows the Direct Debit Scheme well. Sarah’s role is to deliver Bacs accredited training of the highest quality and to help our customers with all their Direct Debit questions.
Sarah Cottee
Training Manager
James Alves
Account Manager
James joined Clear Direct Debit in November 2019. He previously worked at Experian PLC, spending 11 years there in processing and account management. Within Clear Direct Debit, James will assist to develop both the Training Business and the Bacs Bureau Business.
James Alves
Account Manager
Helen Branigan
Senior Administrator
Helen joined in July 2016 having previously worked within supply chain and then within the banking sector for 14 years. Within Clear Direct Debit Helen is responsible for the on-boarding of new bureau clients. She is always ready to provide practical support and advice about the Direct Debit Scheme.
Helen Branigan
Senior Administrator
Dion Golt
Administrator
Dion joined in March 2019 having previously worked within Company Administration roles in Gibraltar. Within Clear Direct Debit Dion is responsible for the day-to-day processing of Bacs files. He is happy to answer any queries about Bacs files, Reports, Data and file formats and to provide Bacs troubleshooting support.
Dion Golt
Administrator
Sarah Baldwin
Training Co-ordinator
Sarah joined Clear Direct Debit in April 2019 having previously worked within Sales, Training and Administration roles in a number of different organisations, most recently Cubbitt & West. Sarah will be responsible for co-ordinating all our Bacs Accredited training courses, sales and marketing activities.
Sarah Baldwin
Training Co-ordinator
Exceptional Customer Service
We work closely with our customers to fully understand their aims and requirements. We combine this with our expertise and passion for making complex and technical subjects simple.
At all times, we support you with objective advice and guidance on how to best manage your Direct Debit systems. We are dedicated to providing the best possible levels of service so, if you have ever struggled to get an answer about Direct Debit, then we are the organisation to call.
The ClearCourse Partnership
In December 2018, Clear Direct Debit was acquired by ClearCourse Partnership, a group of innovative technology companies providing membership software to SMEs and organisations. The ClearCourse platform provides us with enhanced integrated software opportunities, payment capabilities and strategic and product guidance, allowing us to offer our customers the best software and client service possible.
Visit the ClearCourse website to find out more.
Read more about the Partners we work with
Making Direct Debits easy
- Ensuring Direct Debit scheme compliance
- Reducing unpaid items and avoiding common pitfalls
- Reducing the likelihood of indemnity claims
- Getting the most from AUDDIS
- Increasing the successful collections of Direct Debits
- Reducing the burden on your time
- Maximising the people who pay via Direct Debit
- Making sure the cost of collections are kept to a minimum
- Ensuring successful Paperless Direct Debits (PDD)
- Allowing you to concentrate on your core business
Our Clients
We are proud to have worked with a diverse range of organisations, each with very specific and often very different needs. What these organisations all have in common is their requirement to gain a clear understanding of Direct Debits along with straightforward, practical help with their Direct Debit systems. This is where Clear Direct Debit comes in! Working with so many companies has given us the opportunity to share best practice across a range of organisations and we pride ourselves on the exceptional feedback that we have received from them.
Client Testimonials
We selected Clear Direct Debit in late 2017. The Direct Debit process is managed efficiently and their team of knowledgeable specialists also keep us updated on new developments. They have taken time to understand the needs of HIOWAA and are proactive in giving us relevant advice on BACS scheme rules. We look forward to a long lasting partnership with them.
”Lucie Tarrant
Director of Finance, Hampshire and Isle of Wight Air Ambulance
Clear Direct Debit is definitely an organisation that has saved us a lot of money and has provided us with support in moments of need. Direct Debits are our main source of income and for most charities automated processes are not always so reliable, so it’s good that we have Clear Direct Debit as a back-up support.
We have been working with Clear Direct Debit for a few years now and they are very efficient and responsive. They have been a great support to our organisation!
Kersti Kukemelk
Family for Everychild
I would recommend Clear Direct Debit to anyone setting up a Direct Debit and Paperless Direct Debit System
”Gavin Pereira
Royal Academy of Dance
The RCN has used the services of Clear Direct Debit on a number of occasions, ranging from a DD audit, training and advice, and support on bulk change activity. They have always provided clear, succinct advice in a professional manner that helps us deliver a first class DD service to our members
”Simon Hiscocks
Head of Member Admin, Royal College of Nursing
The British Horse Society is the UK’s largest equestrian charity. Clear Direct Debit help us deal with all our Direct Debits for our 100,000+ members, smoothly and efficiently. We feel we are in a really safe pair of hands giving peace of mind. They give great advice and training and whenever we have wanted to action changes they have been able to guide us through the processes smoothly. They have really gone the extra mile for us, are always available for a call in a crisis or just for a chat when we want to think something over. I would highly recommend using Clear Direct Debit to all my Membership counterparts.
”Emma Day
Director of Membership, The British Horse Society
Clear Direct Debit have made our DD collections hassle free, would highly recommend
”Barbara Newton
Oil NRG
We previously used in-house software but when faced with an expensive upgrade we were recommended Clear Direct Debit. Since then our DD collections have been seamless and easy
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