What is a Bacs Bureau?
Bacs, the organisation responsible for the Direct Debit and Direct Credit Scheme in the UK, define a Bacs Bureau as a “computer bureau that submits transactions through the Bacs service on behalf of third party organisations”. Basically, using a Bureau means that you can simply send files with all your direct debit and direct credit transactions to the bureau. The bureau will then process the file and send it to Bacs for you, removing any need for expensive processing software and reducing the risks of mistakes and missed payments and collections. This is different from a “Facilities Management Service” which is more suited to organisations who cannot get their own SUN (Service User Number) from their bank.
Over half of the organisations using Bacs services in the UK make their Direct Debit and Direct Credit payment submissions through a Bacs Approved Bureau. They are referred to as indirect submitters, (rather than submitting files themselves, directly to Bacs). All Bacs approved Bureau are subject to regular inspection and review by Bacs to ensure they meet the standards set by the scheme.
Simple and Secure Bacs Bureau Services
Bureau, like Clear Direct Debit can perform a key role for you in managing your Bacs Payments / Collections as follows:
We submit your AUDDIS files containing information about your new Direct Debit Instructions to Bacs
We process your on-going Direct Debit collection and/or your Direct Credit payment files
We make your Bacs reports securely available so you don’t need smartcards to access them
Bacs Bureau vs Facilities Management
If your organisation has or is able to gain approval to operate your own Service User Number (sometimes referred to as an Originators Number or SUN), you can use a Bacs Bureau to submit your payment / make your collections.
Having your own SUN has major advantages over using a Facilities Management model. When you have your own SUN you retain the relationship with the payer. This means that further down the line, if you want to change provider you are able to do so. Also, having your own SUN means that funds are collected into your bank account, rather than into your providers bank account to be transferred after a given time period. In addition, your customers will see your name on their bank statement if you collect with your own SUN, rather than the name of the Facilities Management company (which could potentially confuse them).
What our Clients think of us...
We selected Clear Direct Debit in late 2017. The Direct Debit process is managed efficiently and their team of knowledgeable specialists also keep us updated on new developments. They have taken time to understand the needs of HIOWAA and are proactive in giving us relevant advice on BACS scheme rules. We look forward to a long lasting partnership with them.”
Director of Finance, Hampshire and Isle of Wight Air Ambulance
Clear Direct Debit is definitely an organisation that has saved us a lot of money and has provided us with support in moments of need. Direct Debits are our main source of income and for most charities automated processes are not always so reliable, so it’s good that we have Clear Direct Debit as a back-up support.
We have been working with Clear Direct Debit for a few years now and they are very efficient and responsive. They have been a great support to our organisation!
Family for Everychild
I would recommend Clear Direct Debit to anyone setting up a Direct Debit and Paperless Direct Debit System”
Royal Academy of Dance
The RCN has used the services of Clear Direct Debit on a number of occasions, ranging from a DD audit, training and advice, and support on bulk change activity. They have always provided clear, succinct advice in a professional manner that helps us deliver a first class DD service to our members”
Head of Member Admin, Royal College of Nursing
The British Horse Society is the UK’s largest equestrian charity. Clear Direct Debit help us deal with all our Direct Debits for our 100,000+ members, smoothly and efficiently. We feel we are in a really safe pair of hands giving peace of mind. They give great advice and training and whenever we have wanted to action changes they have been able to guide us through the processes smoothly. They have really gone the extra mile for us, are always available for a call in a crisis or just for a chat when we want to think something over. I would highly recommend using Clear Direct Debit to all my Membership counterparts.”
Director of Membership, The British Horse Society
Clear Direct Debit have made our DD collections hassle free, would highly recommend”
We previously used in-house software but when faced with an expensive upgrade we were recommended Clear Direct Debit. Since then our DD collections have been seamless and easy”
Secure & reliable Bacs Bureau services
Contact us today for further information and a no-obligation quote