News & Articles

Read our latest newsletter, blogs, articles and opinions about all the issues within the world of Direct Debit and Direct Credit.

Category: Direct Debit

Increases in Cancelled Direct Debits? Recent FAQs

April 03 2020

Blog by Sarah Cottee, Training Manager We understand that the recent news and uncertainty surrounding the COVID-19 situation has, for some organisations, caused an increase in the number of cancelled Direct Debits they are experiencing. Is your organisation...

Bacs Easter Processing Dates 2020

March 31 2020

Easter is fast approaching and this year we have the added complication of the Coronavirus and people working remotely. This has meant that many are unable to access their usual systems and processes. Now more than ever therefore, it is vital to ensure you’ve...

Dealing with Unpaid Direct Debits Efficiently

March 14 2020

Blog by Sarah Cottee, Training Manager ARUDD reports When you experience unpaid Direct Debits you will be notified of this on an ARUDD report (Automatic Return of Unpaid Direct Debits). This report is usually available to Service Users one or two days after the...

If you fail to plan, you are planning to fail​!

March 13 2020

Blog by Michael Nwadinobi. Considering all the recent unplanned events such as fires, flooding and disease outbreaks it is more important than ever that organisations have a contingency plan in place in case anything was to disrupt normal working life. It is...

We’re celebrating an anniversary!

March 11 2020

It’s been six years this month since Clear Direct Debit started partnering with The British Horse Society (BHS) as their outsourced Bacs processing provider. During this time, the membership of The BHS has grown to over 100,000 members and Direct Debit has...

Online Direct Debit Sign-Ups: Barriers & Solutions

February 07 2020

Many organisations unintentionally create barriers to their customers paying them by Direct Debit. Why not remove these barriers! Article by Debbie Lane Consumers are confident with Direct Debits. Bacs research shows the average UK consumer has at least 8...

5 Common Bacs File Mistakes

January 23 2020

Article by Dion Golt - Direct Debit Administrator Our Bacs processing team often think we’ve seen it all when it comes to files. It’s rare that we come across something that leaves us scratching our heads, but it can happen. However, some data issues with...

Avoiding and Resolving Failed Direct Debit Collections

January 08 2020

How much do failed Direct Debit collections cost your business? Article by James Alves. Account Manager. A common scenario we see uncovered on our Direct Debit training courses is that our attendees start to realise the true cost of failed Direct Debit...

Direct Debit Scheme Rule Updates

December 11 2019

Bacs have issued new Direct Debit Scheme rule updates Version 5.3. January 2020. Article by Sarah Cottee. Training Manager. There are new Direct Debit Scheme Rule Updates which will take effect from January 2020. As a Direct Debit Service user, you have a...

Can you use Direct Debits for one-off payments?

December 11 2019

Answer: YES! And, one-off Direct Debits offer numerous advantages for all parties! Blog by Michael Nwadinobi. Direct Debits are one of the most common methods of payments in the UK with Bacs processing 6.4 billion transactions in 2018 with a value of...

Resilience & Risk: Direct Debit processes reliant on 1 person?

December 06 2019

Have you considered your Direct Debit resilience? Have you reviewed the risks and considered if you are too reliant on one or two key people? At a recent regional Direct Debit training course, 3 attendees (out of 9) expressed a concern that their Direct Debit...

Direct Debit Advance Notice

November 07 2019

Providing Advance Notice is a key cornerstone of the Direct Debit Scheme and an important responsibility for the Service User. Failure to comply with scheme rules regarding Advance notice could result in failed collections and refunds (e.g. if the payer doesn't have...