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The software upgrade seems to be part of life – upgrading our phones, our laptops to make sure we’re running the most up to date version of the available software. Is the same true for the direct debit software your organisation uses to manage direct debit...

Direct Debit Solutions Remember the ‘good old days’ – when the idea of direct debit hadn’t been thought of, and payments were made by cheque or cash? Those days are long gone, and it’s not just payment methods that have moved on and developed. With...

Anyone who collects Direct Debits should have this information to hand in the rare event that they need it. That is just the trouble - we assume everything is ok until suddenly it isn’t. I was prompted to write this as today is the day that organisations...

KYC (Know Your Customer) checks are a mandatory requirement for any Paperless Direct Debit process, (i.e. where there is no paper Direct Debit Instruction (DDI) to be signed). Does a Service User – the organisation collecting payments by Direct Debit (DD) – need...