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We have recently updated our website to improve it for our users.  Some information has moved. Other, older information has been removed from the site and the pages updated. Please go to our homepage and look again to see if the information you need is available.  If you can’t find it or have any questions that we can help with, please do get in touch with us.  We love hearing from you and will be happy to help.  You can reach us by phone: 0845 658 6488 or by email: info@cleardirectdebit.co.uk.

The Importance of Bacs Training – now more than ever!

May 29 2020

Blog by Sarah Cottee, Training Manager I appreciate that Bacs training isn’t always at the top of the priority list. Often it's the first casualty of stressed or busy times BUT now more than ever you should be considering Bacs training for your team - and...

Offices closed? Unable to post Advance Notice? What now?

May 05 2020

Advance Notice Problems: Are you unable to post your Advance Notices or Direct Debit Instructions? Are your mailing houses & offices closed? Read on for some help & advice: Blog by Sarah Cottee, Training Manager. Due to current restrictions caused by...

Unable to Post DD Instructions? Is now the time for AUDDIS?

April 15 2020

In these strange times we have been approached by a number of organisations who are struggling to post their Direct Debit Instructions (DDIs) to the bank. For some this is because their office is closed and they cant access the franking machine. For others it's...

Increases in Cancelled Direct Debits? Recent FAQs

April 03 2020

Blog by Sarah Cottee, Training Manager We understand that the recent news and uncertainty surrounding the COVID-19 situation has, for some organisations, caused an increase in the number of cancelled Direct Debits they are experiencing. Is your organisation...

Bacs Easter Processing Dates 2020

March 31 2020

Easter is fast approaching and this year we have the added complication of the Coronavirus and people working remotely. This has meant that many are unable to access their usual systems and processes. Now more than ever therefore, it is vital to ensure you’ve...

Open for business: Covid-19 update

March 18 2020

Coronavirus (COVID-19) update As the Coronavirus (COVID-19) situation continues we are aware there are concerns around its potential impact on business operability. We want to assure you that we are still dedicated to delivering excellent service to our...

Dealing with Unpaid Direct Debits Efficiently

March 14 2020

Blog by Sarah Cottee, Training Manager ARUDD reports When you experience unpaid Direct Debits you will be notified of this on an ARUDD report (Automatic Return of Unpaid Direct Debits). This report is usually available to Service Users one or two days after the...

If you fail to plan, you are planning to fail​!

March 13 2020

Blog by Michael Nwadinobi. Considering all the recent unplanned events such as fires, flooding and disease outbreaks it is more important than ever that organisations have a contingency plan in place in case anything was to disrupt normal working life. It is...

Online Direct Debit Sign-Ups: Barriers & Solutions

February 07 2020

Many organisations unintentionally create barriers to their customers paying them by Direct Debit. Why not remove these barriers! Article by Debbie Lane Consumers are confident with Direct Debits. Bacs research shows the average UK consumer has at least 8...