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We have recently updated our website to improve it for our users. Some information has moved. Other, older information has been removed from the site and the pages updated. Please go to our homepage and look again to see if the information you need is available. If you can’t find it or have any questions that we can help with, please do get in touch with us. We love hearing from you and will be happy to help. You can reach us by phone: 0845 658 6488 or by email: firstname.lastname@example.org.
Bacs Non Processing Dates – Christmas & New Year 19/20
November 13 2019
Christmas is once again rapidly approaching and that means more Bacs non processing dates! As we approach the busy festive season now is a great time to think ahead so you can relax and enjoy the festivities knowing you have the peace of mind that business is all...
Direct Debit Advance Notice
November 07 2019
Providing Advance Notice is a key cornerstone of the Direct Debit Scheme and an important responsibility for the Service User. Failure to comply with scheme rules regarding Advance notice could result in failed collections and refunds (e.g. if the payer doesn't have...
Changes to Direct Debit Error Recovery
October 10 2019
On 30 September 2019, the rules on Direct Debit error recovery changed. Are you aware of what to do if you submit a Direct Debit (DD) file / majority of a DD file in error? Finding out that you have submitted a Direct Debit file in error is not a situation that...
Resilience & Risk: Direct Debit processes reliant on 1 person?
September 06 2019
Have you considered your Direct Debit resilience? Have you reviewed the risks and considered if you are too reliant on one or two key people? At a recent regional Direct Debit training course, 3 attendees (out of 9) expressed a concern that their Direct Debit...
August Bank Holiday Bacs Processing Dates
August 02 2019
With the August Bank Holiday fast approaching, make sure you’ve planned ahead with your Bacs submissions to allow for Bacs Bank Holiday Processing Dates. Bacs processing works on a 3-day cycle. These days are known as the “Day 1: Input Day”, “Day 2:...
AUDDIS Migration: When, Why and How?
July 16 2019
Over the years we have supported many Service Users undertaking AUDDIS Migrations. We have provided advice and guidance for some; full project management for others and have even been called in half-way through to rescue an AUDDIS Migration that has gone...
BACS Direct Debit Reports – What you need to know
June 14 2019
Bacs produce a series of Bacs reports / error reports to help Service Users manage their Direct Debit collections. As a Service User you have a responsibility to action these Bacs reports, but more than that, it’s in your interests to do so. These reports contain...
Bacs Processing Dates – Spring Bank Holiday
May 15 2019
Spring has finally sprung and summer days are fast approaching. To ensure you have peace of mind going into the spring break, be sure to have planned ahead with your Bacs submissions to allow for Bacs Bank Holiday processing dates. Bacs processing works on a...