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We have recently updated our website to improve it for our users. Some information has moved. Other, older information has been removed from the site and the pages updated. Please go to our homepage and look again to see if the information you need is available. If you can’t find it or have any questions that we can help with, please do get in touch with us. We love hearing from you and will be happy to help. You can reach us by phone: 0845 658 6488 or by email: firstname.lastname@example.org.
Resilience & Risk: Direct Debit processes reliant on 1 person?
September 06 2019
Have you considered your Direct Debit resilience? Have you reviewed the risks and considered if you are too reliant on one or two key people? At a recent regional Direct Debit training course, 3 attendees (out of 9) expressed a concern that their Direct Debit...
August Bank Holiday Bacs Processing Dates
August 02 2019
With the August Bank Holiday fast approaching, make sure you’ve planned ahead with your Bacs submissions to allow for Bacs Bank Holiday Processing Dates. Bacs processing works on a 3-day cycle. These days are known as the “Day 1: Input Day”, “Day 2:...
AUDDIS Migration: When, Why and How?
July 16 2019
Over the years we have supported many Service Users undertaking AUDDIS Migrations. We have provided advice and guidance for some; full project management for others and have even been called in half-way through to rescue an AUDDIS Migration that has gone...
BACS Direct Debit Reports – What you need to know
June 14 2019
Bacs produce a series of Bacs reports / error reports to help Service Users manage their Direct Debit collections. As a Service User you have a responsibility to action these Bacs reports, but more than that, it’s in your interests to do so. These reports contain...
Bacs Processing Dates – Spring Bank Holiday
May 15 2019
Spring has finally sprung and summer days are fast approaching. To ensure you have peace of mind going into the spring break, be sure to have planned ahead with your Bacs submissions to allow for Bacs Bank Holiday processing dates. Bacs processing works on a...
Defusing your Direct Debit Disasters
March 26 2019
We are an organisation focused on providing Direct Debit help. As a result we hear about Direct Debit issues organisations have faced. The biggest headache is caused when a problem prevents the successful submission – and therefore collection - of a Direct Debit...
Changes to Bacs Direct Debit Rules: Are you up to date?
January 15 2019
Bacs issued a new version of the Direct Debit Rules in December 2018 (Version 5.2). These new Direct Debit Rules will take affect from this month. As a Direct Debit Service user, you have a responsibility to comply with the Direct Debit Rules. Are you? The key...
Direct Debit: Countering Credit & Debit Card Transaction Fees
November 30 2018
What payment methods do you accept from customers? Credit card? Debit card? If so, are the card transaction fees and costs of administering these transactions affecting your profit? Have you considered Direct Debit as an alternative? Consumer behaviour has...