Why do I get the “No Instruction – Direct Debit” Error Message When I try to Collect Payment?

When it comes to this error message, there are 2 possible answers:

1. You are not using the AUDDIS system to set up your Direct Debits

or

2. You are using AUDDIS but it appears not to be working correctly for you

If the first reason applies, then the only resolution is to implement AUDDIS, something we have written about here before.

If, however, the 2nd reason applies to you then here are some things that could be going on for you to investigate:

• Do you have a process to ensure that you get all of your reports from Bacs? If you are not getting all of your AUDDIS reports then you will not always get updated about instructions that have not been accepted by the bank.

• Do you action your AUDDIS reports promptly and send your files to Bacs at the best time? If you leave any time between receiving your AUDDIS reports and updating the details on your system, or if you are sending collection files to BACS more than 2 working days prior to collection, that could be causing the problem.

Do you always action your ADDACS reports, and are you sending the correct codes back to Bacs, where necessary? A common mistake is not updating your own system with new bank details or failing to send the correct AUDDIS codes to the new bank when someone transfers their account. (You need to send with a code 0N for it to be set up correctly.)

Direct Debit – No Instruction

Whatever the situation is, the code for a failed Direct Debit – No Instruction – shouldn’t really be coming back to you if you are using AUDDIS. The error is likely to be entirely controllable within your own environment.

Try the suggestions above or, alternatively, contact us.

We can help

We’re experts in Direct Debit Training and, in addition, we offer consultancy and bureau services. We can help you find the right kind of solution to suit your needs, meaning unnecessary errors are eliminated and interruptions to your cash flow are minimised.

Contact us today to find out how we can help you.