News & Articles

Read the latest news, articles and opinions about all the issues within the world of Direct Debit, Direct Credit and SEPA.

Tag: DD hints and tips

The Direct Debit Top 10 Most Frequently Asked Questions:

August 03 2018

As one of a small number of Bacs accredited Direct Debit training companies, and as a consultancy and bureau service provider, we are regularly approached by organisations of all shapes and sizes to assist with their Direct Debit and/or Credit solutions. Over the...

Ensuring uninterrupted Direct Debit Collections – 10 top tips

September 15 2014

Ensuring that you get your Direct Debit files to Bacs as scheduled is essential for any collecting organisation. Failure to do so will mean missed collections, restricted cash-flow and (potentially) unhappy customers! Indirect submitters can rely to some extent on...

A Cancelled Direct Debit – what can you do?

July 04 2014

We welcome your Direct Debit questions and queries. Recently we received the question below: “......The customer has cancelled their Direct Debit and also asked the bank to refund the last 6 months payments, but they have been receiving the service and the bank...

What is a Direct Debit and what are the benefits of Direct Debit?

October 14 2013

Bacs, the governing body behind the Direct Debit Scheme, announced that this summer it processed its 100 billionth transaction since it was first established in 1968.  Part of its success has been down to the growth of its Direct Debit Scheme which has seen massive...

ID checking for customers signing up for Direct Debits: Why and How?

April 09 2013

ID checking is required for any organisation using Paperless Direct Debit (PDD) sign up.  The Service User’s Guide and Rules to the Direct Debit Scheme (Section 16.3) states: “Prior to the origination of any Direct Debits the service user must verify the...

Modulus Checking: What, Why and How?

April 08 2013

Modulus checking is mandatory at the point of customer signup when you operate Paperless Direct Debit, (PDD).  It is highly recommended at the point of customer sign up for users of both AUDDIS (Automated Direct Debit Instruction Service) and paper based Direct...