News & Articles

Read our latest newsletter, blogs, articles and opinions about all the issues within the world of Direct Debit and Direct Credit.

Continuous Payment Authority or Direct Debit?

March 15 2017

When is a direct debit NOT a direct debit? When it’s a Continuous Payment Authority … It’s important to know the differences between a continuous payment authority and a direct debit – and why a direct debit solution might be the better option for your...

Advantages of Paperless Direct Debit for Your Members

February 06 2017

Direct Debit - particularly paperless direct debit - offers a number of advantages for organisations receiving payment in this way – but as with any such system, the benefits have to be mutual. As any membership organisation knows, it’s vital to be able to...

Direct Debit Solutions | Future Proof Your Payments!

January 19 2017

Direct Debit Solutions Remember the ‘good old days’ – when the idea of direct debit hadn’t been thought of, and payments were made by cheque or cash? Those days are long gone, and it’s not just payment methods that have moved on and developed. With...

How charities benefit from direct debits

December 08 2016

Direct debit offers significant advantages as a payment method for any sector – commercial, public sector and third sector. In this blog, we look specifically at the third sector, and how charities benefit from using direct debits. Advantages for...

Maintaining trust in direct debits

December 08 2016

A recent survey that’s been reported in a number of places indicates that there’s a growing lack of trust surrounding direct debits. There have also been plenty of negative press stories lately to fuel doubt about the security of direct debits. Of course, this...

What to do in a Direct Debit Emergency.

September 19 2016

Anyone who collects Direct Debits should have this information to hand in the rare event that they need it. That is just the trouble - we assume everything is ok until suddenly it isn’t. I was prompted to write this as today is the day that organisations...

Modulus Checking and Paperless Direct Debits – Why & How?

April 29 2016

The latest Service User Guide and Rules to the Direct Debit scheme (SUG&R v4.1) has clarified what is and is not provided by modulus checking. Modulus checking describes the ability to check that a bank account number and sort-code are accurate.  It does...

Do ‘KYC’ checks need software?

April 08 2016

'Know Your Customer' (KYC)' checks are a mandatory requirement for any Paperless Direct Debit process, (e.g. where there is no paper Direct Debit Instruction (DDI) to be signed).  Does a service user, the organisation collecting by Direct Debit (DD), need software...

Collecting Direct Debits? Concerned about Fraud? Do you KYC?

April 08 2016

Direct debit fraud....really?  Yes, it is possible but it is a much rarer thing compared to credit card fraud.  For those who collect direct debits (service users), reducing risk in collections is paramount. Know Your Customer (KYC) checks can aid this and is...

Reinstating a Direct Debit – what you need to know

February 29 2016

When it comes to managing changes to a Direct Debit, such as cancellations or amendments, you may not realise how flexible the Direct Debit scheme is. Continuity of payment is key to many business and up there with ‘retaining custom’ in terms of...

Advance Notice for Direct Debits

February 12 2016

We’ve been asked about the new prohibited practice for Direct Debit Advance Notice and what it means. The rules on Advance Notice have been clarified in the latest version of the Service User Guide & Rules to the Direct Debit Scheme which were updated...

Collecting via Direct Debit? Need to get your own Service User Number?

December 10 2015

If you would like to start collecting your customers fees using Direct Debit but haven’t yet set this service up and don’t have a ‘Service User Number’, here’s a few things to consider. What is a Service User Number? The Term Service User Number or SUN...