News & Articles

Read our latest newsletter, blogs, articles and opinions about all the issues within the world of Direct Debit and Direct Credit.

Reinstating a Direct Debit – what you need to know

February 29 2016

When it comes to managing changes to a Direct Debit, such as cancellations or amendments, you may not realise how flexible the Direct Debit scheme is. Continuity of payment is key to many business and up there with ‘retaining custom’ in terms of...

Advance Notice for Direct Debits

February 12 2016

We’ve been asked about the new prohibited practice for Direct Debit Advance Notice and what it means. The rules on Advance Notice have been clarified in the latest version of the Service User Guide & Rules to the Direct Debit Scheme which were updated...

Collecting via Direct Debit? Need to get your own Service User Number?

December 10 2015

If you would like to start collecting your customers fees using Direct Debit but haven’t yet set this service up and don’t have a ‘Service User Number’, here’s a few things to consider. What is a Service User Number? The Term Service User Number or SUN...

End of life on your Bacs software? What next?

September 25 2015

End-of-life’ is a term used by software suppliers to indicate that their product is coming to the end of its life. This means that they will stop marketing, selling or supporting the product. They will often encourage existing users to ‘upgrade’ to newer or...

Charities and Membership Organisations: Standing Order or Direct Debit?

August 27 2015

Should you ask your members / donors to pay by Standing Order or Direct Debit? Does it matter so long as you receive payment? The answer is of course, yes it does! Organisations can increase efficiencies and reduce costs through using Direct Debits - which offer a...

Direct Debit Guarantee – Are you using the wrong version?

February 06 2015

Over the Christmas holidays I purchased a gift for a family member of a magazine subscription.  It was gratefully received and we were both happy.  Afterwards however,  when I received a confirmation letter with details of my Direct Debit payment schedule, I...

Direct Debit Rules – Does compliance matter?

November 20 2014

Not one organisation is compliant with the Direct Debit scheme rules! From where I sit this is a statistical fact. I haven’t carried out a Direct Debit Audit for every organisation in the UK but out of the 500+ companies I have worked with, 500+ are failing to...

Reduce your Risk – Link to a Bureau

October 17 2014

Are you processing Direct Debits without being up to date with the Bacs scheme rules? Have you reviewed your Data Recovery Plan? Have you explored a relationship with a Bureau? If you answered no to any of these questions then ask yourself can your company risk the...

Ensuring uninterrupted Direct Debit Collections – 10 top tips

September 15 2014

Ensuring that you get your Direct Debit files to Bacs as scheduled is essential for any collecting organisation. Failure to do so will mean missed collections, restricted cash-flow and (potentially) unhappy customers! Indirect submitters can rely to some extent on...

Cancelled Direct Debits – what can you do?

July 04 2014

We welcome your Direct Debit questions and queries. Recently we received the question below about cancelled Direct Debits: “......The customer has cancelled their Direct Debit and also asked the bank to refund the last 6 months payments, but they have been...

How long should you store a Direct Debit Instruction?

April 02 2014

A Direct Debit Instruction (DDI) is the authority given by the payer to enable an organisation to collect Direct Debits from the payers account.  This DDI can be collected using a paper form that the payer signs and returns to an organisation, or if the Service...

What is a Direct Debit and what are the benefits of Direct Debit?

October 14 2013

Bacs, the governing body behind the Direct Debit Scheme, announced that this summer it processed its 100 billionth transaction since it was first established in 1968.  Part of its success has been down to the growth of its Direct Debit Scheme which has seen massive...