News & Articles

Read the latest news, articles and opinions about all the issues within the world of Direct Debit, Direct Credit and SEPA.

Direct Debit Guarantee – Are you using the wrong version?

February 06 2015

Over the Christmas holidays I purchased a gift for a family member of a magazine subscription.  It was gratefully received and we were both happy.  Afterwards however,  when I received a confirmation letter with details of my Direct Debit payment schedule, I...

Direct Debit Rules – Does compliance matter?

November 20 2014

Not one organisation is compliant with the Direct Debit scheme rules! From where I sit this is a statistical fact. I haven’t carried out a Direct Debit Audit for every organisation in the UK but out of the 500+ companies I have worked with, 500+ are failing to...

Reduce your Risk – Link to a Bureau

October 17 2014

Are you processing Direct Debits without being up to date with the Bacs scheme rules? Have you reviewed your Data Recovery Plan? Have you explored a relationship with a Bureau? If you answered no to any of these questions then ask yourself can your company risk the...

Ensuring uninterrupted Direct Debit Collections – 10 top tips

September 15 2014

Ensuring that you get your Direct Debit files to Bacs as scheduled is essential for any collecting organisation. Failure to do so will mean missed collections, restricted cash-flow and (potentially) unhappy customers! Indirect submitters can rely to some extent on...

Cancelled Direct Debits – what can you do?

July 04 2014

We welcome your Direct Debit questions and queries. Recently we received the question below about cancelled Direct Debits: “......The customer has cancelled their Direct Debit and also asked the bank to refund the last 6 months payments, but they have been...

How long should you store a Direct Debit Instruction?

April 02 2014

A Direct Debit Instruction (DDI) is the authority given by the payer to enable an organisation to collect Direct Debits from the payers account.  This DDI can be collected using a paper form that the payer signs and returns to an organisation, or if the Service...

What is a Direct Debit and what are the benefits of Direct Debit?

October 14 2013

Bacs, the governing body behind the Direct Debit Scheme, announced that this summer it processed its 100 billionth transaction since it was first established in 1968.  Part of its success has been down to the growth of its Direct Debit Scheme which has seen massive...

ID checking for customers signing up for Direct Debits: Why and How?

April 09 2013

ID checking is required for any organisation using Paperless Direct Debit (PDD) sign up.  The Service User’s Guide and Rules to the Direct Debit Scheme (Section 16.3) states: “Prior to the origination of any Direct Debits the service user must verify the...

Modulus Checking: What, Why and How?

April 08 2013

Modulus checking is mandatory at the point of customer signup when you operate Paperless Direct Debit, (PDD).  It is highly recommended at the point of customer sign up for users of both AUDDIS (Automated Direct Debit Instruction Service) and paper based Direct...

Security – Direct Debit v Card Payments

February 20 2013

When it comes to the security of our money and financial transactions, most of us would place security as a fairly high priority. Direct Debit is almost certainly the best method of payment open to customers and yet they still sometimes mistrust it or prefer to pay...

The Direct Debit Guarantee: What does it really mean?

February 18 2013

The Direct Debit Guarantee is one of the main reasons that the Direct Debit Scheme has been so successful. Reassurance for the payer The Guarantee protects the payer from any errors made by the bank / building society or the organisation, (the Service User),...

Why do I get the message “No Instruction” when I try to collect Direct Debits?

February 05 2013

Well there are 2 possible answers...... You are not using the AUDDIS system to set up your Direct Debits ...or You are using AUDDIS but it appears not to be working for you correctly. If the answer for you was the first one then the only resolution is to...