Blogs, News & Articles

Read our latest newsletter, blogs, articles and opinions about all the issues within the world of Direct Debit and Direct Credit.

Cancelled Direct Debits – what can you do?

July 04 2014

We welcome your Direct Debit questions and queries. Recently we received the question below about cancelled Direct Debits: “......The customer has cancelled their Direct Debit and also asked the bank to refund the last 6 months payments, but they have been...

How long should you store a Direct Debit Instruction?

April 02 2014

What is a Direct Debit Instruction? A Direct Debit Instruction (DDI) is the authority given by the Payer to enable an organisation to collect Direct Debits from their (the Payer’s) account. This DDI can be collected using a paper form that the Payer signs and...

What is a Direct Debit and what are the benefits of Direct Debit?

October 14 2013

Bacs, the governing body behind the Direct Debit Scheme, announced that this summer it processed its 100 billionth transaction since it was first established in 1968.  Part of its success has been down to the growth of its Direct Debit Scheme which has seen massive...

ID checking for customers signing up for Direct Debits

April 09 2013

ID checking is required for any organisation using Paperless Direct Debit (PDD) sign up. The Service User’s Guide and Rules to the Direct Debit Scheme (Section 16.3) states: “Prior to the origination of any Direct Debits the Service User must verify the identity...