Direct Debit Resource Centre

Knowledge is key! Understanding the Direct Debit Scheme Rules and how they apply to your organisation will help ensure that you are running a smooth, efficient and error-free Direct Debit system. The following pages contain an overview of all different aspects of Direct Debits to hope you.

Box Icon Introduction

Introduction

This section covers:
What is a Direct Debit?
About Bacs
Important Terms

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Box Icon Benefits of DD

Benefits of DD

This section covers:
Benefits to Payers
Benefits to Service Users
Promoting Direct Debit

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Box Icon DD Set-up

DD Set-up

This section covers:
The DD instruction
The DD Guarantee
Lodgement

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Box Icon DD Process

DD Process

This section covers:
Advance Notice
Collection
The Bacs Cycle
The Unpaid Cycle
Transaction Codes

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Box Icon Bacs Reports

Bacs Reports

This section covers:
About Bacs reports
ADDACS
ARUDD
AUDDIS
Accessing reports

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Box Icon AUDDIS

AUDDIS

This section covers:
Advantages of AUDDIS
AUDDIS Codes
References
Submission
Timescales
Failures
Implementation
Migration

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Box Icon Paperless DD

Paperless DD

This section covers:
Benefits of Paperless DD
PDD Process
PDD Script
KYC
Account Validation
Payer Verification
Confirmation
PDD Implementation

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Box Icon Indemnities

Indemnities

This section covers:
The Indemnity
Service user error
Bank error
Refund Request
Indemnity process
Indemnity Claims Report
Valid Claims
Valid Counter Claims

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Questions about Direct Debits?

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Latest News & Articles

Concerned about the impact of the credit card fees ban? Think direct debit!

January 24 2018

From 13th January 2018, businesses and service providers cannot pass credit card fees (or debit card charges) on to their customers. If you’re worried about how this will impact on your business, why not consider the opportunities that direct debit...

Action your ADDACS reports and stay compliant

January 17 2018

It’s no secret that the Bacs scheme is underpinned by a complex set of rules. These are in place to maintain the integrity of the system. The rules keep the system running smoothly, benefiting service users and their customers, so staying compliant has to be a...

GDPR and Direct Debit – what are the implications?

November 30 2017

Data protection is one of the themes of the 21st century. There is so much information about us as individuals, held in different formats and by different businesses and organisations that it is no wonder we have rules in place to protect it. In May 2018, the...

Bacs non-processing days Christmas 2017

November 22 2017

The John Lewis Christmas ad has aired… time to make sure you’re up to speed with the Christmas non-processing days so that your direct debits run smoothly over the festive period. It feels like the run up to Christmas starts earlier and earlier every year –...

Do I need to upgrade my direct debit software?

November 09 2017

The software upgrade seems to be part of life – upgrading our phones, our laptops to make sure we’re running the most up to date version of the available software. Is the same true for the direct debit software your organisation uses to manage direct debit...

Our Guide to Setting up Direct Debit Instructions

November 03 2017

With Direct Debit being a widely trusted payment method, customers are increasingly opting to use the scheme. For businesses keen to sign up new customers, knowing where to start and how the process of setting up direct debit works is key. To give you a more...