Direct Debit Resource Centre

Knowledge is key! Understanding the Direct Debit Scheme Rules and how they apply to your organisation will help ensure that you are running a smooth, efficient and error-free Direct Debit system. The following pages contain an overview of all different aspects of Direct Debits to help you.

Box Icon Introduction

Introduction

This section covers:
What is a Direct Debit?
Important Terms
About Bacs & Pay.UK
Bacs History
Bacs Processing Calendar

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Box Icon Benefits of DD

Benefits of DD

This section covers:
Benefits to Payers
Benefits to Service Users
Promoting Direct Debit
Discounting Direct Debits
Incentivising Direct Debits

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Box Icon DD Set-up

DD Set-up

This section covers:
The DD instruction
The DD Guarantee
Lodgement - Paper
Lodgement - AUDDIS
Lodgement - Paperless

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Box Icon DD Process

DD Process

This section covers:
Advance Notice
Collection
The Bacs Cycle
The Unpaid Cycle
Transaction Codes

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Box Icon Bacs Reports

Bacs Reports

This section covers:
About Bacs reports
AUDDIS
AUDDIS Codes
ARUDD
ARUDD Codes
ADDACS
ADDACS Codes
Accessing reports

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Box Icon AUDDIS

AUDDIS

This section covers:
Advantages of AUDDIS
AUDDIS Codes
References
Submission
Timescales
Failures
Implementation
Migration

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Box Icon Paperless DD

Paperless DD

This section covers:
Benefits of Paperless DD
PDD Process
PDD Script
KYC
Account Validation
Payer Verification
Confirmation
PDD Implementation

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Box Icon Indemnities

Indemnities

This section covers:
The Indemnity
Service User error
Bank error
Refund Request
Indemnity process
Indemnity Claims Report
Valid Claims
Valid Counter Claims

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Questions about Direct Debits?

Free impartial and practical advice. We are here-to-help!

Latest News & Articles

The Importance of Bacs Training – now more than ever!

May 29 2020

Blog by Sarah Cottee, Training Manager I appreciate that Bacs training isn’t always at the top of the priority list. Often it's the first casualty of stressed or busy times BUT now more than ever you should be considering Bacs training for your team - and...

Offices closed? Unable to post Advance Notice? What now?

May 05 2020

Advance Notice Problems: Are you unable to post your Advance Notices or Direct Debit Instructions? Are your mailing houses & offices closed? Read on for some help & advice: Blog by Sarah Cottee, Training Manager. Due to current restrictions caused by...

Unable to Post DD Instructions? Is now the time for AUDDIS?

April 15 2020

In these strange times we have been approached by a number of organisations who are struggling to post their Direct Debit Instructions (DDIs) to the bank. For some this is because their office is closed and they cant access the franking machine. For others it's...

Increases in Cancelled Direct Debits? Recent FAQs

April 03 2020

Blog by Sarah Cottee, Training Manager We understand that the recent news and uncertainty surrounding the COVID-19 situation has, for some organisations, caused an increase in the number of cancelled Direct Debits they are experiencing. Is your organisation...

Bacs Easter Processing Dates 2020

March 31 2020

Easter is fast approaching and this year we have the added complication of the Coronavirus and people working remotely. This has meant that many are unable to access their usual systems and processes. Now more than ever therefore, it is vital to ensure you’ve...

Open for business: Covid-19 update

March 18 2020

Coronavirus (COVID-19) update As the Coronavirus (COVID-19) situation continues we are aware there are concerns around its potential impact on business operability. We want to assure you that we are still dedicated to delivering excellent service to our...

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