Client Feedback
Read the outstanding feedback from recent Direct Debit Training Course Attendees
Well worth doing, a great course for all abilities feel so confident – Sarah is fantastic and keeps you hooked from the word go. ”
Chloe Andrews – Property Services - February 2020
Great to have the course in-house so all discussions relevant to the college and working practises. ”
Karen Peake - Financial Controller - January 2020
Fantastic course! I came with little understanding and now feel confident in processing Direct Debits and knowing what all the reports mean. ”
Grace Monnery - Membership Executive - January 2020
Very informative and highlighted area's we need to improve on our systems ”
Beverly Cave - Company Accountant January 2020
Must do course for those dealing with Direct Debits ”
Rebecca Davenport -Specialist Societies Manager January 2020
Sarah was delightful! the course covered all of the areas around the Direct Debit process and the pace was just right - Thank you ! ”
Priti Fernandez - CRM Implementaion Manager January 2020
Very interesting and informative. Filled in a few grey areas of my understanding of Direct Debits ”
Louise Stafford - Membership Adoptions Assistant November 2019
This course was very informative. Explained in detail why we use processes we do. Would recommend ”
Natalie Whittington - Membership Admin November 2019
A very informative course that tells you everything you need to know about the Direct Debit scheme and the wider process ”
Peter Askew – Senior Accountant November 2019
Really friendly and approachable trainer, was able to interrupt and ask questions at different points ”
Mellissa Butler – Finance Co-Ordinator October 2019
Sarah was brilliant! The training is straight to the point and a good refresher if you haven’t been on Direct Debit training for a while. ”
Anne Wilks - Accounting and Admin Manager October 2019
Fabulous course all in all. Sarah was great and made everyone feel they could ask the questions they needed to ask ”
Emma Charleston – Accountancy Assistant October 2019
Fantastic trainer with relaxed fun style! Confident and Knowledgeable and thorough workbook -Thank you ”
Emma Chapman – Support Services September 2019
My Knowledge on Direct Debits has increased massively ”
Mohamad Randera – Accounts Assistant September 2019
Thank you to you and to Sarah C the course was excellent and very well communicated from start to finish. It was also great to know that we are doing things right. - Thank you once again…
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Gemma Smith - Finance Team Leader September 2019
Very Informative and concise. Clear and easy to understand. Thank you ! ”
Sonal Madan - Supporter Operations Assistant August 2019
Great course, very helpful and informative ”
Stephanie Robinson – Credit Control August 2019
Excellent course and very well presented ”
Jackie Hines – Customer Service August 2019
The course was fun! I feel like I know a lot more about the process and regulations and I am much more confident using direct debits ”
Kirsty Harper - Accounts Assistant July 2019
Thank you Sarah for your time. Feeling more confident now about direct debits ”
Kasia Staniek – Customer Accounts July 2019
Content was very relevant to the entire group; I would recommend the course to anyone using Direct Debits ”
Lorna Kassoul – Systems and Projects Manager May 2019
Great Teacher! Great Course very informative and easy to understand ”
Becky Penning - Finance Assistant May 2019
This course was extremely helpful, the trainer was extremely knowledgeable and went through everything in detail – Would highly recommend ”
Michael Taylor - BACS Assistant April 2019
Wonderful presenter, very knowledgeable and thorough. Excellent course content ”
Heather Pead - Finance Manager April 2019
Excellent and enjoyable training. Trainer has great knowledge and was very helpful answering questions. ”
Rachel Docherty, April 2019
Very informative course - would certainly recommend to businesses that use BACS ”
Marie Crawford, April 2019
Informative and effective course with a lot of information that will be applicable to my day-to-day role. Thank you! ”
Aimee Gallagher, February 2019
An excellent course. Super-informed and energetic ”
Ben Gibson, February 2019
Gavin and Sarah were great trainers. They were very knowledgable, above their field and offered to help us with future queries ”
Amelia Nanor, February 2019
Gavin made a complex process easy to understand, delivered in an engaging and interesting manor ”
Ollie Williams, January 2019
An excellent and clear course about Direct Debits - great for people that deal with DD on a day to day basis ”
Ginny Groome, January 2019
The course is very thorough and informative. Gavin was very attentive and it was an enjoyable day - I didnt think I would enjoy learning about Direct Debits! ”
Sarah Findlay, December 2018
Gavin is knowledgeable, approachable and pleasant. The company has an amazing ethos and understanding of the up-to-date market. ”
M Manning. December 2018
Fantastic course content with great training materials ”
Fiona Baybrooke, December 2018
Amazing that you start the course with a view of having an understanding of Direct Debits but as you go through the course you realise a lot is based on incorrect assumptions - really interesting! ”
Mike Palmer, November 2018
Valuable course. Really opens your eyes to how we overcomplicate everything. Thoroughly enjoyed it. Thank you! ”
Nese Bekir, November 2018
I have attended this course 3 times and learn something new everytime ”
Liz Carr, November 2018
I feel a lot more confident after this course and have a lot of ideas for improvements that we can make. I wish we had had this course a year ago. ”
Samantha Hogan, November 2018
Direct Debit explained in plain English - Easily understood and well related to our organisation ”
Colin Loy, October 2018
Greatly run course, answered all my questions and highlighted other issues we were not aware of ”
Monika Graczykowska, October 2018
Fast-paced training but clear and good notes to take away ”
Angela Whittlesea Reed, October 2018
Highly recommend this course to gain a real understanding of how Direct Debits work. Its been a big eye opener and will help improve our services moving forward ”
Emma-Louise Armstrong, September 2018
I found the course very informative and interesting. Will now look at the reports and read them and understand them more than before ”
Sandra Hagger, September 2018
Really useful course, lots of really good information to take back and good quality handouts ”
Pete Cox, September 2018
Excellent course. Very relevant and added advantage of after course support is unexpected and a positive ”
Daniel Stokes, August 2018
I thought Direct Debit training would be quite heavy but this course was interesting, engaging and hugely informative ”
Anna Hardy, August 2018
Super useful and made me feel so much more confident about talking to customers about their Direct Debits ”
Sarah Foster, July 2018
Very knowledgeable and concise course. There was ample time to ask questions and obtain further explanations ”
Nikki Newing, July 2018
Did what was said on the label - "Direct Debits very 'clearly' explained". All the essentials interpreted from very dry rules and guidelines, presented very clearly and concisely ”
Andrew Atkinson, July 2018
This was such a useful course, brilliantly delivered. I would recommend to anyone ”
Jane Lee, June 2018
Best training course I have attended in a while! ”
Michael Bloy, June 2018
Pitched at the right level. Easy to understand and very useful both currently and going forward. ”
Sheila Minton, June 2018
Awesome training with Gavin - in-depth, so understanding the process is broken down, and explained to you. Brilliant, definitely would recommend. ”
Elosie Law, May 2018
I have worked with Direct Debits for a long time and it was useful to have some training - there was still some useful insights and clarification. ”
Tim Frazer-Smith, May 2018
Great, in-depth overview of Direct Debit process highlighting major requirements and practices. Would recommend. ”
Rhian Jones, May 2018
A must for all companies. Very informative! ”
Emma Langham, May 2018
Excellent. Presented in a clear and manageable way. Everything one needs to know about Direct Debits is in this course ”
Joel Mann, April 2018
Really interesting, informative and well presented. Thank you. I learned so much - plus - discovered many flaws in what we thought was correct ”
Megan Gray, April 2018
Gavins approach was jargon-free, easy to understand and he tailored the content to those in the room. I thought I was in for a dull day. I was very pleasantly surprised! ”
Daniel May-Miller, April 2018
The trainer was as good as his reputation from colleagues. Very good and informative ”
Maureen Fox, April 2018
I wish I had done this course earlier! Gavin did a great job of explaining the process and rovided a useful booklet which can be refered to outside of the classroom. I would definately recommend this course ”
Sarah Taylor, March 2018
An excellent ocurse that I would recommend all persons involved in the processing of Direct Debits and collection of payments via DD to attend ”
Stuart M Watts, March 2018
I learnt a lot and feel more positive and confident ”
Danielle Dickinson, February 2018
Excellent! Tailored detail with sound real-world solutions to organisational needs ”
Steve Ashford, February 2018
So engaging, really clear and informative and it has totally debunked all my misconceptions about direct debits! Such good teaching and a really excellent training provider ”
Naomi Marsden, January 2018
relaxed - easy to follow. Inspires confidence in launching the scheme ”
Petra, January 2018
This course really is helpful in clarifying 'myths' and enhancing on best processes. I've gained so much more knowledge to improve and increase the number of direct debits and gaining customers engagement ”
Debbie Mewell, January 2018
I would be willing to recommend the course as the knowledge and presentation of the facilitator made this a lot easier to understand and follow ”
James Martin, August 2017
Trainer was very knowledgeable regarding the course and great ongoing support ”
Kelly Osman, August 2017
Presented in an easy to understand format and I feel I took a lot of infromation away which I didn’t know I needed Well worth the money. Many thanks ”
Sophie Moore, August 2017
Clear, simple introduction to Direct Debits with guidance on how to improve in-house procedures
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Julie Hill, August 2017
You get up to date information and compare what you do to what actually can be done
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Tohomina Begum, July 2017
This course has put months of uncertainty and confusion into a clear and simple format – english!
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Mandy Evans, July 2017
Information was provided in an easy to understand format, questions were explained in detail – very interactive
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David Chamberlain, June 2017
Gavin was very thorough, explaining in great detail. Hew as very good at tailoring the course to our needs
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Daniel Hickson, June 2017
Well explained, clear and concise, would recommend
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Tom Scott, June 2017
Extremely good for someone who has never been on training
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Irina Tkacova, May 2017
I had very little knowledge of the Direct Debit process having inherited the post so was pleased to find out more. I now feel more confident with the whole process
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Jan Burchell, May 2017
As a novice with Direct Debits it was helpful to understand the whole process and whats available
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Michelle Cormack, May 2017
This course provided an understanding of how DD processes work and the exchange of infromation with Bacs and the banks
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Howard Campbell, May 2017
Good for anyone who is a DD collector to know and understand good practice and the rules
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Stephanie Hewitt, April 2017
Good presentation and clear explanation of Direct Debit process
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Sarah Collins, April 2017
This course made quite a complicated subject much clearer
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Carole Kirby, April 2017
Very useful as someone new to processing the scheme. Trainer was knowledgeable and able to answer a wide range of queries
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Nadine Aitken, April 2017
The course today has helped refresh my knowledge and updated me on general rules and regulations
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Anita Baker, March 2017
Very friendly and really easy to understand each process
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Mandy Copeland, March 2017
Very helpful with understanding how DDs work. Very clear.
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Kasia Marie, March 2017
Good even if you already have a direct debit scheme and to make sure you are up-to-date with current rules
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Andrea Hale, February 2017
It goes through all the key elements you need to know if you are dealing with DDs on a regular basis
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Ashleigh Marchesse, February 2017
The course was very helpful and I learned a great deal, even after working with DDs for over 5 years
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Leah Jones, February 2017
Excellent, practical and informative course. Trainer was very clear and knowledgeable
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Gill Disley, January 2017
Leaves you with a clear understanding of how the Direct Debit Scheme works with AUDDIS
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Nahida Hussain, January 2017
Fantastic detail, excellent trainer, well worth the time
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Jennifer Laidler, January 2017
I would recommend this course to both new and existing Direct Debit Providers
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Ken Dunn, November 2016
Exceptional knowledge; very interesting; useful and a lot to take away
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Theresa Rodger, November 2016
Gives a solid and clear insight and grounding for Direct Debit processing
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Chloe Cheadle, November 2016
Helpful to any organisation who collects payments
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Jo Harbut, November 2016
Interesting course. Gavin gave some great suggestions that would potentially improve our uptake of DDs and collection rates
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Aimee Marshall, October 2016
Very knowledgeableand experienced trainer providing a comprehensive indepth course in a fun and interesting way making it appropriate forall that attended
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Colin Nobbs, October 2016
Clear, straight to the point, applicable immediately
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Alina Dragan, October 2016
It gives a clear, step-by-step explanation of tasks, essential for anyone involved in operating a direct debit system
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Kerry Nickolls, October 2016
Good explanations and high quality advice. Questions answered clearly with knowledge and experience
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Gareth McNeill, September 2016
Very informative, dispels a few myths and keeps you updated on some bank practices
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Angela Brear, September 2016
Gavin was an excellent teacher who makes the process clear and interesting. We would thoroughly recommend
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Nicola Fink, September 2016
Excellent explanation to all levels within the organisation
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Jennifer Whiteside, September 2016
Absolutely fantastic! So enjoyable and very interesting. Gavin was an excellent trainer and I feel like I’ve learnt so much relevant to my role
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Alanna Summers, August 2016
Jargon explained in a very clear way
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Linda Williams, August 2016
Great knowledge and presentation skills of the facilitator
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Tim Spooner, August 2016
Valuable training for any business using / offering DD services
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Joss Wilson, July 2016
I thought it was highly pertinent, interesting, informative and well presented
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Toby Maynard, July 2016
The course was very engaging, with clear concise information
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James Stroud, July 2016
The course was excellent. The facilitator was very knowledgeable and explained the process very clearly
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Neil Cosham, June 2016
Very clear, interesting and relevant explanations which were easy to understand and interpret going forward
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Clare Stewart, June 2016
I think everyone could learn something they didn’t know on this course
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Abigail Tythe, June 2016
Excellent trainer; good pace; useful materials. Time for discussion on practical issues relevant to our circumstances
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Angela Johnstone, June 2016
Great course, very helpful. Good to know we are doing things correctly and also good to know where improvements could be made. Excellent trainer. Thank you!
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Trish Perkins-Harris, May 2016
Good intro and explanations of DDs, for all levels of knowledge
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Doreen Douglas, May 2016
Anyone dealing with DD’s would find this valuable
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Hazel Grimes, May 2016
All very good. Clear, concise, informative, excellent speaker and good demonstration skills
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Angela Farago, May 2016
I have learned a lot of things I didn’t know about how DD’s work, how the system works on processing DD’s and how we can help our office save money and time
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Kelly Dodds, April 2016
Very insightful and provokes discussion about current proceses, how up to date they are and highlights areas for further discussion to ensure best practice is being applied
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Gary Cottrell, April 2016
Eunice was super helpful and answered all our questions in full. We learnt a lot today and will be looking to improve at our processes to improve having had Eunice’s help
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Katie James, April 2016
This course covers a wide range of DD information which I didn’t previously know which I thought I knew
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Cheryl Ward, April 2016
The course is very interesting with a brilliant trainer. It really outlines important Direct Debit rules and functions available
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Steph Fonder, April 2016
Trainer was excellent in delivering information to people in different parts of the business and extremely patient al
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Mark Trimo, March 2016
Very useful. I learnt a lot. Lots of info but was made fun by teacher
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Laura Welburn, March 2016
I have found it useful to confirm what I have been doing for many years and for updating my knowledge!
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June Chilvers, March 2016
A clear, concise course that provides all relevant information necessary. Very confident and energetic presenter that made a dry subject interesting!
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Claire Hargreaves, March 2016
The course was great at going through the Direct Debit process. The trainer was fantastic and kept the course interesting
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Emma Hutton, February 2016
Very informative, very relevant and very useful. Thank you
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Emma McCarry, February 2016
Provided with excellent workbooks and explained in a clear precise way
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Sarah Gouldson, February 2016
Clear, user-friendly course, great facilitator
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Billie Hunt, February 2016
Excellent training – very clear and helpful
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Diane Cole, January 2016
This course would be a useful background for anyone working with Direct Debits
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Charles Sumner, January 2016
Very knowledgeable tutor, information relevant to daily work tasks
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Samantha Wardlow, January 2016
..explains the process beginning to end, gets trainees involved and welcomed questions- very thorough
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Khaleda Boshir, January 2016
All information was relevant to our roles and was made and delivered in an interesting manner
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Gemma Doherty, December 2015
Provides a good general overview of what SEPA is and the rules that need to be complied with
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Catherine Alexander-Gamble, December 2015
The course was very friendly and very informative
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Maureen Spry, December 2015
Tutor has excellent knowledge and delivery style
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Laura Knights, December 2015
A very informative and well presented day. Level of information balanced extremely well with our current practices.
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Barbara Zalepa, November 2015
Very good and detailed knowledge from trainer – reinforces good / best practice
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Stewart Landos, November 2015
This course is very interesting and informative. I would certainly recommend it
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Vilma Langran, November 2015
A very informative course, delivered in an engaging way that was relevant to the charity sector
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Natalie Evanson, November 2015
Informative and interesting. Good delivery and strong content matter
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Louise Anger, October 2015
A great introduction into DD – well paced and aimed at the right level. Thank you!
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Michael Baker, October 2015
Eunice – excellent presentation, personable, professional and kept discussions engaging and not too heavy
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Michael Raison, October 2015
Great course – really pushed me forward and helped me in my role
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Luke Redfern, October 2015
provides clear explanations around some of the rules you thought you knew
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Deana Smith, September 2015
Clear, useful background. Very important for charities especially under the current climate
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Amy Sturman, September 2015
A complex and perplexing subject explained simply and with patience and enthusiasm – very enjoyable
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Bev Starkings, September 2015
An interesting and at times, eye opening course. Its given me much more understanding and confidence
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Laura Cairns, August 2015
I have much more confidence about talking about the scheme with payers. Felt part of the course and able to ask questions / bounce ideas at any time throughout. Course length was great – not too rushed and not too long!
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Lynn Reader, August 2015
Provides a better comprehensive overview of a DD system – beyond the information supplies by the bank and Bacs
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Stephen Green, August 2015
This is a great course to help you get a better understanding on DD’s, whether you are a beginner or an advanced user of DD
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Kristrs Karasamanis, August 2015
Clear information with real life examples, which made the content easy to digest and understand. Tailor made to our requirements and needs
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Helen Kelly, July 2015
This course gives a confidence boost to companies undergoing changes in customer business processes
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Linda Willows, July 2015
An excellent course – much more interesting than you might imagine
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Caroline Evens, July 2015
This course is a must for companies using Direct Debits – it contains excellent information to improve processes
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Giles O’Donovan, July 2015
As a member of staff who deals with DD’s often I had no idea how it all worked – very useful to know the technicalities
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Alexandra O’Brien, June 2015
As someone with no real background in DDs I found the course informative and well suited to all levels of knowledge / background. Also it was formed around people’s level of experience and requirements
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Jacqui Powell, June 2015
This was a well presented course which helped to improve my dd knowledge in a clear and easy to understand way
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Jane Moore, June 2015
Working in a large organisation I think it is essential that all DD administrators should attend this course – the advice given was invaluable and will allow me to implement (confidently) improvements which will greatly improve both cash flow and customer service
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Jill Whitehouse, June 2015
Beneficial to all who deal with direct debits regardless of their job title
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Sorcha Dempsey, May 2015
Even though I have worked with direct debits for over 6 years, the course was very informative and worthwhile
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Karen Horley, May 2015
Very informative training course covering all aspects of Direct Debits from a Service Users and Payers point of view
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Sharon Robinson, May 2015
Content explained in simple terms for everyone to be able to understand. Course leaders made environment friendly and comfortable
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Natalie Fortune, May 2015
I would be happy to recommend (this course) within the IDPE community
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Annabel Jones, April 2015
The course highlighted some easy, quick wins, some of which I suspect will increase income
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Chris Ferris, April 2015
Provides excellent insight into the black art of Direct Debit process
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Nathan O’Brien, April 2015
Gavin was knowledgeable of banking and Direct Debits. he could give valid examples and offer useful suggestions and advice
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Madeleine Ward, April 2015
As new staff are employed this course should be offered to them
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Joanne Ravenscroft, March 2015
Good quality course, well explained and clear information
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Jonathan Croall, March 2015
Very thorough but laidback and easy to understand
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Nigel Berry, March 2015
The subject was made interesting and gave a better understanding of how Direct Debit works
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Sue Gil, March 2015
Knowledgeable, informed, tailored to our needs, personable delivery
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Jacky Rees, February 2015
Very informative and bespoke q and a’s
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James Wynn, February 2015
It was very helpful and well explained
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Sarah Burke, January 2015
Enthusiastic and motivating. Very detailed and to some extent a good audit of our current service
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Tim Clarke, January 2015
It seems relevant to participants at all stages of dd collection and with varied experience
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Ruth Tomlinson, December 2014
Fantastic presentation, Brilliant at explaining all the technical terms
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Mohammad El – Hilin, December 2014
Prior to course attendance I thought Bacs training would be rather bland but I was kept interested and the information gained was excellent
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Sally Hayden, November 2014
I would definitely recommend this course to others…the course really opens your eyes
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Lorren Pilkington, November 2014
This course covers all aspects of DD’s both from a Service Users side and also from a bank side – very informative
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Fiona Hendry, October 2014
Makes you realise that Direct Debits are not that frightening after all! Thank you!
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Nikki Miller, October 2014
I would recommend this to any new / business not correctly using AUDDIS or paperless Direct Debits
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Donna Scott, September 2014
An extremely informative course which kept my attention all day!
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Louise Milne, August 2014
I knew nothing about Direct Debits before taking part in this course but now feel that I have a good understanding
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Hannah Linney, Riello UPS, July 2014
Great course and I would definitely recommend it
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I would be happy to recommend this course. It is very informative and gives a much better understanding of Bacs
Direct Debits were a mystery to me – I now feel cofnident to go ahead and start setting up Direct Debits in house. Excellent Course
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Emma Howells, United Welsh, June 2014
I would recommend this course to anyone who has queries about DD’s or about bacs. The small sessions enable in depth answers and a greater understanding
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Natalie Walker, CM2000 Ltd., June 2014
A very informative, non-biased course – no attempts to sell software!
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Bridget Yeadon, Framework Housing, June 2014
The trainer is very knowledgeable and took time out to understand our business and make the training specific to this
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Julie Reynolds, United Utilities Group, May 2014
Brings all aspects of Direct Debit together in a friendly and helpful way. We can now move forward with confidence
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Chris Cassidy, UKIP, March 2014
Excellent information. Very clear and gave me a greater understanding of the processes involved
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Karl Howarth, Kirklees Active Leisure, February 2014
Very informative and leisurely learning. For someone totally new to DD’s I have left feeling informed with an ability to inform others
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Sisii de Winter, The Lord’s Taverners UK, Janaury 2014
Very Interesting and learned several things I didn’t realise applied
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Donna Borthwick, Neptune (Europe) Ltd, December 2013
The course gives up-to-date, relevant information for DD practices and procedures as well as interesting information about the Bacs organisation as a whole
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Kevin Wilson, Brighton and Hove Council, December 2013
Excellent course, all points covered in detail but in an easy to follow and interactive manner[/testimonial
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Daniel Lanchbury, SLM Everyone Active, October 2013
Gavin’s Knowledge of DD’s was very good. There wasn’t a question that couldn’t be answered
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Rachel Ryan, Clifton College, November 2013
Factual, useful help to improve and make changes. Excellent course professionally delivered
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Ben Beevers, SLM Everyone Active, October 2013
Very informative, nothing left out, eager to answer all and every question in full
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Adam Harper, Towndoor Ltd., October 2013
Excellent and clear facilitation. Focuses on the needs of the group—stopping to discuss their requirements but also covering all relevant aspects of DD. No improvements required
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Deborah Evans, Stroke Association, September 2013
I found the information supplied throughout the day to be of very high quality. The presenter is excellent
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Stephen Bartley, Newtownabbey Borough Council, September 2013
I thought I knew about Direct Debits but Gavin was very informative
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Martina Burns, Down District Council, September 2013
The personal tuition was tailored to our particular needs. Well worth the day
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Mike Wood, The Farmers Club, August 2013
A very useful and practical course to explain how DD’s work. It has removed all the myth and mystery surrounding DD’s
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Mike Edmonds, Girlguiding Association, July 2013
I feel much more confident that I would now be comfortable if a Direct Debit system was introduced
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Jason Taylor, Olleco, July 2013
Excellent content and knowledge of trainer extremely relevant
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