News & Articles

Read our latest newsletter, blogs, articles and opinions about all the issues within the world of Direct Debit and Direct Credit.

Category: Training

Resilience & Risk: Direct Debit processes reliant on 1 person?

September 06 2019

Have you considered your Direct Debit resilience? Have you reviewed the risks and considered if you are too reliant on one or two key people? At a recent regional Direct Debit training course, 3 attendees (out of 9) expressed a concern that their Direct Debit...

Advantages of Paperless Direct Debit for your Members

August 15 2019

Paperless direct debit offers a number of advantages for organisations. It also offers benefits for your members signing up to pay. Easy sign up Signing up for a direct debit has always been easy - its a simple 1 page form to complete.  With the...

Defusing your Direct Debit Disasters

March 26 2019

We are an organisation focused on providing Direct Debit help. As a result we hear about Direct Debit issues organisations have faced. The biggest headache is caused when a problem prevents the successful submission – and therefore collection - of a Direct Debit...

Changes to Bacs Direct Debit Rules: Are you up to date?

January 15 2019

Bacs issued a new version of the Direct Debit Rules in December 2018 (Version 5.2). These new Direct Debit Rules will take affect from this month. As a Direct Debit Service user, you have a responsibility to comply with the Direct Debit Rules. Are you? The key...

Direct Debit Advance Notice – What do I need to know?

September 05 2018

Common questions we are asked about providing Advance Notice of Direct Debit collections include the following. Do I have to provide Advance Notice in writing? Do I have to give 10 days Advance Notice? If I fail to collect the Direct Debit on time do I...

Direct Debits collected early! What now?

June 15 2018

Over the last 10 years we have been asked – by organisations both large and small - what they should do if they have Direct Debits collected early.  It’s a tricky situation for any organisation to manage! Consideration needs to be given to how the situation has...

Making Membership Work For You: Direct Debit and Membership

May 04 2018

Knowing your members is the key to maintaining and growing your member-base - knowing their likes and dislikes; what drives them to want to be a part of your organisation, and what’s important to them. People like paying by Direct Debit! According to data...

The Giving Generation: How Direct Debit has reformed donations and funding

April 16 2018

If you’re a charity reliant on donations then Direct Debit is the solution you might not even know you’re looking for… Offering easy ways to donate is a vital part of gaining and retaining donations wherever possible. In today’s financial market people...

Our Guide to Setting up Direct Debit Instructions

November 03 2017

With Direct Debit being a widely trusted payment method, customers are increasingly opting to use the scheme. For businesses keen to sign up new customers, knowing where to start and how the process of setting up direct debit works is key. To give you a more...

Maintaining trust in direct debits

December 08 2016

A recent survey that’s been reported in a number of places indicates that there’s a growing lack of trust surrounding direct debits. There have also been plenty of negative press stories lately to fuel doubt about the security of direct debits. Of course, this...

Modulus Checking and Paperless Direct Debits – Why & How?

April 29 2016

The latest Service User Guide and Rules to the Direct Debit scheme (SUG&R v4.1) has clarified what is and is not provided by modulus checking. Modulus checking describes the ability to check that a bank account number and sort-code are accurate.  It does...

Do ‘KYC’ checks need software?

April 08 2016

'Know Your Customer' (KYC)' checks are a mandatory requirement for any Paperless Direct Debit process, (e.g. where there is no paper Direct Debit Instruction (DDI) to be signed).  Does a service user, the organisation collecting by Direct Debit (DD), need software...