News & Articles

Read the latest news, articles and opinions about all the issues within the world of Direct Debit, Direct Credit and SEPA.

Category: News

Don’t Forget the changes you may need for Bacs Easter Processing Dates

March 15 2018

With Easter fast approaching make sure you’ve got your eggs in order so you've planned for Bacs Easter processing dates. Bacs processing works on a 3-day cycle – i.e. there are 3 days involved. These are known as the “Input Day”, “Processing Day” and...

Concerned about the credit card fees ban? Think direct debit!

January 24 2018

From 13th January 2018, businesses and service providers cannot pass credit card fees (or debit card charges) on to their customers. If you’re worried about how this will impact on your business, why not consider the opportunities that direct debit...

Looking at GDPR and Direct Debit – what are the implications?

November 30 2017

Data protection is one of the themes of the 21st century. There is so much information about us as individuals, held in different formats and by different businesses and organisations that it is no wonder we have rules in place to protect it. In May 2018, the...

Flexible donation options benefit charities

June 07 2017

We work with a number of charities setting up, streamlining and supporting their direct debit operations. One thing that’s very clear to us is that whichever charity we’re working with, every donation counts. So how do you go about creating a flexible donation...

Continuous Payment Authority or Direct Debit?

March 15 2017

When is a direct debit NOT a direct debit? When it’s a Continuous Payment Authority … It’s important to know the differences between a continuous payment authority and a direct debit – and why a direct debit solution might be the better option for your...

What to do in a Direct Debit Emergency.

September 19 2016

Anyone who collects Direct Debits should have this information to hand in the rare event that they need it. That is just the trouble - we assume everything is ok until suddenly it isn’t. I was prompted to write this as today is the day that organisations...

Direct Debit Guarantee – Are you using the wrong version?

February 06 2015

Over the Christmas holidays I purchased a gift for a family member of a magazine subscription.  It was gratefully received and we were both happy.  Afterwards however,  when I received a confirmation letter with details of my Direct Debit payment schedule, I...

Cancelled Direct Debits – what can you do?

July 04 2014

We welcome your Direct Debit questions and queries. Recently we received the question below about cancelled Direct Debits: “......The customer has cancelled their Direct Debit and also asked the bank to refund the last 6 months payments, but they have been...

The Direct Debit Guarantee: What does it really mean?

February 18 2013

The Direct Debit Guarantee is one of the main reasons that the Direct Debit Scheme has been so successful. Reassurance for the payer The Guarantee protects the payer from any errors made by the bank / building society or the organisation, (the Service User),...

Why do I get the message “No Instruction” when I try to collect Direct Debits?

February 05 2013

Well there are 2 possible answers...... You are not using the AUDDIS system to set up your Direct Debits ...or You are using AUDDIS but it appears not to be working for you correctly. If the answer for you was the first one then the only resolution is to...

Charities: Are you missing out on donations due to the timing of your Direct Debit Collections?

September 25 2012

Delaying collections of Direct Debits can soon add up to loss of revenue, especially if you aren’t using AUDDIS or have not optimised your collection schedule.  Most supporters will be happy to start their donations at the earliest opportunity but all too often...

AUDDIS: To Migrate or not to Migrate?

May 23 2012

Currently, 45% of Service Users continue to operate a paper-based system of submitting their Direct Debit Instructions (DDI's) to Bacs, i.e. they send them in the post. Many companies however recognize the benefits of using an AUDDIS, (Automated Direct Debit...