News & Articles

Read the latest news, articles and opinions about all the issues within the world of Direct Debit, Direct Credit and SEPA.

Category: Guarantee

Direct Debit Advance Notice – What do I need to know?

September 05 2018

Common questions we are asked about providing Advance Notice of Direct Debit collections include the following. Do I have to provide Advance Notice in writing? Do I have to give 10 days Advance Notice? If I fail to collect the Direct Debit on time do I...

Direct Debits collected early! What now?

June 15 2018

Over the last 10 years we have been asked – by organisations both large and small - what they should do if they have Direct Debits collected early.  It’s a tricky situation for any organisation to manage! Consideration needs to be given to how the situation has...

Charities and Membership Organisations: Standing Order or Direct Debit?

August 27 2015

Should you ask your members / donors to pay by Standing Order or Direct Debit? Does it matter so long as you receive payment? The answer is of course, yes it does! Organisations can increase efficiencies and reduce costs through using Direct Debits - which offer a...

Direct Debit Guarantee – Are you using the wrong version?

February 06 2015

Over the Christmas holidays I purchased a gift for a family member of a magazine subscription.  It was gratefully received and we were both happy.  Afterwards however,  when I received a confirmation letter with details of my Direct Debit payment schedule, I...

Reduce your Risk – Link to a Bureau

October 17 2014

Are you processing Direct Debits without being up to date with the Bacs scheme rules? Have you reviewed your Data Recovery Plan? Have you explored a relationship with a Bureau? If you answered no to any of these questions then ask yourself can your company risk the...

Cancelled Direct Debits – what can you do?

July 04 2014

We welcome your Direct Debit questions and queries. Recently we received the question below about cancelled Direct Debits: “......The customer has cancelled their Direct Debit and also asked the bank to refund the last 6 months payments, but they have been...

How long should you store a Direct Debit Instruction?

April 02 2014

A Direct Debit Instruction (DDI) is the authority given by the payer to enable an organisation to collect Direct Debits from the payers account.  This DDI can be collected using a paper form that the payer signs and returns to an organisation, or if the Service...

What is a Direct Debit and what are the benefits of Direct Debit?

October 14 2013

Bacs, the governing body behind the Direct Debit Scheme, announced that this summer it processed its 100 billionth transaction since it was first established in 1968.  Part of its success has been down to the growth of its Direct Debit Scheme which has seen massive...