News & Articles

Read the latest news, articles and opinions about all the issues within the world of Direct Debit, Direct Credit and SEPA.

Category: Bureau Service

Making Membership Work For You: Direct Debit and Membership

May 04 2018

Knowing your members is the key to maintaining and growing your member-base - knowing their likes and dislikes; what drives them to want to be a part of your organisation, and what’s important to them. People like paying by Direct Debit! According to data...

The Giving Generation: How Direct Debit has reformed donations and funding

April 16 2018

If you’re a charity reliant on donations then Direct Debit is the solution you might not even know you’re looking for… Offering easy ways to donate is a vital part of gaining and retaining donations wherever possible. In today’s financial market people...

Don’t Forget the changes you may need for Bacs Easter Processing Dates

March 15 2018

With Easter fast approaching make sure you’ve got your eggs in order so you've planned for Bacs Easter processing dates. Bacs processing works on a 3-day cycle – i.e. there are 3 days involved. These are known as the “Input Day”, “Processing Day” and...

Additional Bacs non-processing days over Christmas 2017

November 22 2017

The John Lewis Christmas ad has aired… time to make sure you’re up to speed with the Christmas non-processing days so that your direct debits run smoothly over the festive period. It feels like the run up to Christmas starts earlier and earlier every year –...

Do I need to upgrade my direct debit software?

November 09 2017

The software upgrade seems to be part of life – upgrading our phones, our laptops to make sure we’re running the most up to date version of the available software. Is the same true for the direct debit software your organisation uses to manage direct debit...

Choosing a Direct Debit Bureau

March 28 2017

You may have decided that direct debit is your preferred method of payment for your business or organisation – but you are unsure of the process involved, or don’t have the resources available to put the required direct debit systems in place and to manage it...

Direct Debit Solutions | Future Proof Your Payments!

January 19 2017

Direct Debit Solutions Remember the ‘good old days’ – when the idea of direct debit hadn’t been thought of, and payments were made by cheque or cash? Those days are long gone, and it’s not just payment methods that have moved on and developed. With...

What to do in a Direct Debit Emergency.

September 19 2016

Anyone who collects Direct Debits should have this information to hand in the rare event that they need it. That is just the trouble - we assume everything is ok until suddenly it isn’t. I was prompted to write this as today is the day that organisations...

Do ‘KYC’ checks need software?

April 08 2016

'Know Your Customer' (KYC)' checks are a mandatory requirement for any Paperless Direct Debit process, (e.g. where there is no paper Direct Debit Instruction (DDI) to be signed).  Does a service user, the organisation collecting by Direct Debit (DD), need software...

Collecting Direct Debits? Concerned about Fraud? Do you KYC?

April 08 2016

Direct debit fraud....really?  Yes, it is possible but it is a much rarer thing compared to credit card fraud.  For those who collect direct debits (service users), reducing risk in collections is paramount. Know Your Customer (KYC) checks can aid this and is...

End of life on your Bacs software? What next?

September 25 2015

End-of-life’ is a term used by software suppliers to indicate that their product is coming to the end of its life. This means that they will stop marketing, selling or supporting the product. They will often encourage existing users to ‘upgrade’ to newer or...

Direct Debit Rules – Does compliance matter?

November 20 2014

Not one organisation is compliant with the Direct Debit scheme rules! From where I sit this is a statistical fact. I haven’t carried out a Direct Debit Audit for every organisation in the UK but out of the 500+ companies I have worked with, 500+ are failing to...