News & Articles

Read the latest news, articles and opinions about all the issues within the world of Direct Debit, Direct Credit and SEPA.

Category: Bacs

When to Submit your Direct Debit Files?

July 17 2017

Bacs publish a calendar every year which show their processing days and non-processing days. But how do you use it in the most efficient way. Bacs processing works on a fairly simple 3-day cycle - i.e. there are 3 days involved. These are known as the "Input...

Confidence in Direct Debit contributes to success of Current Account Switch Service

May 26 2017

Chances are, you will have seen the latest marketing campaigns run by the Current Account Switch Service (CASS), which is owned and managed by BACS. The availability of this ‘free to use’ scheme supports the banking population, both consumer and business, to...

What to do in a Direct Debit Emergency.

September 19 2016

Anyone who collects Direct Debits should have this information to hand in the rare event that they need it. That is just the trouble - we assume everything is ok until suddenly it isn’t. I was prompted to write this as today is the day that organisations...

Modulus Checking and Paperless Direct Debits – Why & How?

April 29 2016

The latest Service User Guide and Rules to the Direct Debit scheme (SUG&R v4.1) has clarified what is and is not provided by modulus checking. Modulus checking describes the ability to check that a bank account number and sort-code are accurate.  It does...

Do ‘KYC’ checks need software?

April 08 2016

'Know Your Customer' (KYC)' checks are a mandatory requirement for any Paperless Direct Debit process, (e.g. where there is no paper Direct Debit Instruction (DDI) to be signed).  Does a service user, the organisation collecting by Direct Debit (DD), need software...

Collecting Direct Debits? Concerned about Fraud? Do you KYC?

April 08 2016

Direct debit fraud....really?  Yes, it is possible but it is a much rarer thing compared to credit card fraud.  For those who collect direct debits (service users), reducing risk in collections is paramount. Know Your Customer (KYC) checks can aid this and is...

Reinstating a Direct Debit – what you need to know

February 29 2016

When it comes to managing changes to a Direct Debit, such as cancellations or amendments, you may not realise how flexible the Direct Debit scheme is. Continuity of payment is key to many business and up there with ‘retaining custom’ in terms of...

Advance Notice for Direct Debits

February 12 2016

We’ve been asked about the new prohibited practice for Direct Debit Advance Notice and what it means. The rules on Advance Notice have been clarified in the latest version of the Service User Guide & Rules to the Direct Debit Scheme which were updated...

Collecting via Direct Debit? Need to get your own Service User Number?

December 10 2015

If you would like to start collecting your customers fees using Direct Debit but haven’t yet set this service up and don’t have a ‘Service User Number’, here’s a few things to consider. What is a Service User Number? The Term Service User Number or SUN...

End of life on your Bacs software? What next?

September 25 2015

End-of-life’ is a term used by software suppliers to indicate that their product is coming to the end of its life. This means that they will stop marketing, selling or supporting the product. They will often encourage existing users to ‘upgrade’ to newer or...

Charities and Membership Organisations: Standing Order or Direct Debit?

August 27 2015

Should you ask your members / donors to pay by Standing Order or Direct Debit? Does it matter so long as you receive payment? The answer is of course, yes it does! Organisations can increase efficiencies and reduce costs through using Direct Debits - which offer a...

Direct Debit Guarantee – Are you using the wrong version?

February 06 2015

Over the Christmas holidays I purchased a gift for a family member of a magazine subscription.  It was gratefully received and we were both happy.  Afterwards however,  when I received a confirmation letter with details of my Direct Debit payment schedule, I...