News & Articles

Read our latest newsletter, blogs, articles and opinions about all the issues within the world of Direct Debit and Direct Credit.

Category: ADDACS

Increases in Cancelled Direct Debits? Recent FAQs

April 03 2020

Blog by Sarah Cottee, Training Manager We understand that the recent news and uncertainty surrounding the COVID-19 situation has, for some organisations, caused an increase in the number of cancelled Direct Debits they are experiencing. Is your organisation...

Dealing with Unpaid Direct Debits Efficiently

March 14 2020

Blog by Sarah Cottee, Training Manager ARUDD reports When you experience unpaid Direct Debits you will be notified of this on an ARUDD report (Automatic Return of Unpaid Direct Debits). This report is usually available to Service Users one or two days after the...

BACS Direct Debit Reports – What you need to know

June 14 2019

Bacs produce a series of Bacs reports / error reports to help Service Users manage their Direct Debit collections. As a Service User you have a responsibility to action these Bacs reports, but more than that, it’s in your interests to do so. These reports contain...

The Direct Debit Top 10 Most Frequently Asked Questions:

August 03 2018

As one of a small number of Bacs Accredited Direct Debit training companies, and as a specialised Direct Debit Consultancy and Bureau service provider, we are regularly approached by organisations of all shapes and sizes to assist with their Direct Debit and/or...

Action your ADDACS reports and stay compliant

January 17 2018

It’s no secret that the Bacs scheme is underpinned by a complex set of rules. These are in place to maintain the integrity of the system. The rules keep the system running smoothly, benefiting service users and their customers, so staying compliant has to be a...

The cancelled Direct Debit instruction

May 26 2017

Direct debit provides a convenient and straightforward way for customers to pay regularly for services they receive on an ongoing basis. However, whilst direct debit solutions are easy to manage from an organisation’s perspective, customers are able to cancel...

Reinstating a Direct Debit – what you need to know

February 29 2016

When it comes to managing changes to a Direct Debit, such as cancellations or amendments, you may not realise how flexible the Direct Debit scheme is. Continuity of payment is key to many business and up there with ‘retaining custom’ in terms of...