Careers at Clear Direct Debit

Direct Debit Administrator

Clear Direct Debit have an exciting opportunity for a Direct Debit Administrator to join their team based in Redhill.  The role will be a permanent, full-time position working 37.5 hours per week.  This role will require someone who is extremely efficient with good IT and data processing skills and excellent attention to detail.  The successful candidate will need to work closely within a small team and be both flexible and adaptable.

Key responsibilities will include:

  • To support clients using our Bureau Services by undertaking data-processing and data checks according to company policy and timelines
  • To provide telephone support to new and existing clients
  • To review and develop processes for managing Direct Debit Bureau clients
  • To maintain documentation, manuals and files
  • To liaise with Suppliers regarding training courses and offerings
  • General office administration

The Bureau services are based around uploading clients’ data files into company software, checking files and sending files to Bacs for processing.

The ideal candidate will have:

  • Good organisational skills
  • Experience of working in an administrative role
  • A high standard of written and verbal communication skills with the ability to convey information accurately and clearly
  • High level of numeracy and understanding of financial calculations
  • Customer-focused approach
  • Experience of dealing with confidential information in a professional manner
  • Experience of using a computer and excellent knowledge of MS Office Products, particularly Excel, Outlook & Word
  • Experience of working with databases.

Previous finance experience and experience with Direct Debits or banking is beneficial but not essential as full training will be provided. If you are interested in joining the team please contact us for more information about the role and salary: info@cleardirectdebit.co.uk. Please quote DDA19.

Sales & Training Co-ordinator

The Sales & Training Co-ordinator role will be a permanent, full-time position working 37.5 hours per week at our company offices in Redhill.  This role will require someone who has previous telesales and administrative experience with interpersonal skills and an ability to deal with customers and suppliers.  The successful candidate will need to work closely within a small team and be both flexible and adaptable.

Key responsibilities will include:

  • To support the sales effort through tele-sale activities among an established customer database – generating leads and answering first-line customer enquiries
  • Co-ordinating Training Administration – liaising with delegates and suppliers to ensure successful training courses and events
  • Managing company CRM system and customer data:
  • Day to day office administration
  • Providing support to other functions such as our Bureau processing / marketing function

The ideal candidate will have:

  • Experience of working in an co-ordinator role
  • Good interpersonal and organisational skills
  • Previous tele-sales experience
  • A high standard of written and verbal communication skills
  • Customer-focused approach
  • Experience of dealing with confidential information in a professional manner
  • Experience of using a computer and excellent knowledge of MS Office Products, particularly Excel, Outlook & Word
  • Experience of working with CRM / databases.

If you are interested in joining the team please contact us for more information about the role and salary quoting S&TC19: info@cleardirectdebit.co.uk