Also in the Direct Debit Resource Centre:
The AUDDIS Report
The AUDDIS Bacs report is triggered by the submission of a file from the Service User to Bacs, (AUDDIS is an acronym made up from the Automated Direct Debit Instruction Service).
It is available to Service Users the day after a file of new Direct Debit Instructions has been submitted. If the instruction is valid and is able to be set up against the customer’s account then the AUDDIS report will not contain any details. If however there is a problem and a new instruction is not accepted (either by Bacs or the payer’s bank), it is not lodged against the customer’s account and you will receive an AUDDIS Bacs report detailing the reasons why.
AUDDIS Reason Codes
There are a number of different reasons why a Direct Debit Instruction may not be accepted and each reason has a corresponding reason code on the AUDDIS report. The rationale behind each of these reason codes and the appropriate actions to take in response to them are all detailed on our Clear Direct Debit training courses. The most common codes you might see include:
Invalid account type
Instruction cancelled by payer
Instruction has expired
Payer Reference is not unique
Incorrect payer’s Account Details
Instruction cancelled by paying bank
Bank will not accept Direct Debits on account
Accessing Bacs Reports
All Bacs reports are available electronically via Bacs Payment Services website and some Bacstel-IP software packages. E-mail notifications can be sent to various users when the reports become available (if set up against the contact). It’s recommended to download these using your payments software where possible. Otherwise they are made available to the service user for 37 days at a time.
If wanting to download Bacs reports direct from the Payment Services website, the following steps can be used:
Upon receipt of an email notification, go to Bacs Payment Services Website
Log in to Payment Services Website (Log in using Chip & PIN or User ID & Password)
Navigate to the Processing Reports Screen and search for the report
Select the report to view it on-line
Save or print
Save or print the report, select the File menu and Print or Save
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