The AUDDIS Report

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The AUDDIS Bacs report is triggered by the submission of a file from the Service User to Bacs, (AUDDIS is an acronym made up from the Automated Direct Debit Instruction Service).

It is available to Service Users the day after a file of new Direct Debit Instructions has been submitted. If the instruction is valid and is able to be set up against the customer’s account then the AUDDIS report will not contain any details. If however there is a problem and a new instruction is not accepted (either by Bacs or the payer’s bank), it is   not lodged against the customer’s account and you will receive an AUDDIS Bacs report detailing the reasons why.

AUDDIS Reason Codes

There are a number of different reasons why a Direct Debit Instruction may not be accepted and each reason has a corresponding reason code on the AUDDIS report. The rationale behind each of these reason codes and the appropriate actions to take in response to them are all detailed on our Clear Direct Debit training courses.  The most common codes you might see include:

Box Icon Invalid account type

Invalid account type

Box Icon Payer deceased

Payer deceased

Box Icon Account transferred

Account transferred

Box Icon Account closed

Account closed

Box Icon No account

No account

Box Icon No Instruction

No Instruction

Box Icon Instruction cancelled by payer

Instruction cancelled by payer

Box Icon Instruction has expired

Instruction has expired

Box Icon Payer Reference is not unique

Payer Reference is not unique

Box Icon Incorrect payer’s Account Details

Incorrect payer’s Account Details

Box Icon Instruction cancelled by paying bank

Instruction cancelled by paying bank

Box Icon Bank will not accept Direct Debits on account

Bank will not accept Direct Debits on account

Accessing Bacs Reports

All Bacs reports are available electronically via Bacs Payment Services website and some Bacstel-IP software packages. E-mail notifications can be sent to various users when the reports become available (if set up against the contact). It’s recommended to download these using your payments software where possible. Otherwise they are made available to the service user for 37 days at a time.

If wanting to download Bacs reports direct from the Payment Services website, the following steps can be used:

  1. Access website

    Upon receipt of an email notification, go to Bacs Payment Services Website

  2. Log in

    Log in to Payment Services Website (Log in using Chip & PIN or User ID & Password)

  3. Search

    Navigate to the Processing Reports Screen and search for the report

  4. Select

    Select the report to view it on-line

  5. Save or print

    Save or print the report, select the File menu and Print or Save

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