Also in the Direct Debit Resource Centre:
The AUDDIS Report
AUDDIS is an acronym for Automated Direct Debit Instruction Service. The AUDDIS report is triggered by the submission of a file from the Service User to Bacs. It is available to Service Users the day after a file of new Direct Debit Instructions (DDIs) has been submitted.
If a DDI is valid and able to be set up on the customer’s account then the AUDDIS report will not contain any details for it. However, if there is a problem and a new Direct Debit Instruction is not accepted (either by Bacs or the Payer’s bank), it is not lodged against the customer’s account and you will receive an AUDDIS report detailing the reasons why.
AUDDIS Reason Codes
There are a number of reasons why a Direct Debit Instruction may not be accepted, and each has a corresponding reason code on the AUDDIS report. The rationales behind the various AUDDIS reason codes, and the appropriate actions to take in response to them, are discussed in detail in our Clear Direct Debit training courses.
The most common AUDDIS reason codes you might see include:
Invalid account type
Instruction cancelled by payer
Instruction has expired
Payer Reference is not unique
Incorrect payer’s Account Details
Instruction cancelled by paying bank
Bank will not accept Direct Debits on account
Accessing your AUDDIS report and other Bacs reports
All Bacs reports, including the AUDDIS report, are available electronically via the Bacs Payment Services website, as well as some Bacstel-IP software packages. Email notifications can be sent to various users when the reports become available (if set up against the contact). It’s recommended that you download these using your payments software, where possible. Alternatively, they are made available to the Service User for 37 days at a time.
If you want to download Bacs reports direct from the Payment Services website, the following steps can be used:
Upon receipt of an email notification, go to the Bacs Payment Services website
Log in to the website using chip & PIN, or user ID & password
Navigate to the Processing Reports screen and search for the report
Select the report to view it online
Save or print
To save or print the report, select the File menu and then Save or Print, as appropriate
AUDDIS report and AUDDIS reason codes training
Understanding your AUDDIS report and the individual AUDDIS reason codes is an important aspect of collecting payments by Direct Debit. To help ensure your organisation is compliant and fit for purpose, Clear Direct Debit is a Bacs Accredited Training Provider and can offer training tailored to suit your needs. Get in touch with us today.
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