News & Articles

Read the latest news, articles and opinions about all the issues within the world of Direct Debit, Direct Credit and SEPA.

Tag: Direct Debit Indemnity Claims

A Cancelled Direct Debit – what can you do?

July 04 2014

We welcome your Direct Debit questions and queries. Recently we received the question below: “......The customer has cancelled their Direct Debit and also asked the bank to refund the last 6 months payments, but they have been receiving the service and the bank...

How long should you store a Direct Debit Instruction?

April 02 2014

A Direct Debit Instruction (DDI) is the authority given by the payer to enable an organisation to collect Direct Debits from the payers account.  This DDI can be collected using a paper form that the payer signs and returns to an organisation, or if the Service...