Direct Debit Training
Direct Debit is the preferred payment method for many customers, but how well are your staff able to confidently discuss Direct Debit? Do they know the difference between a Direct Debit and a Standing Order? Are they able to advise customers how long it will take to set up a Direct Debit? Can they provide reassurance about the Direct Debit Guarantee? Do they know how to process Bacs reports and update your systems internally? Regular Direct Debit training will make sure that you have a more efficient Direct Debit system. It also helps to be compliant with the Bacs Scheme Rules.
We offer a range of training options, including:
Direct Debit: Regional Training Courses
Bacs accredited training run at regional centres throughout the UK including London, Birmingham, Manchester, Edinburgh, Bristol, Belfast and others. Typically attended by 6 – 10 individuals this course is a complete overview of the Direct Debit process. It is an opportunity for an individual or a small number of delegates from a company to learn in an environment where ideas are shared across a variety of organisations.
Direct Debit: On-site Training
Bacs accredited training on-site at your offices on a day and at a time to suit you. This course is a complete overview of the Direct Debit process and is tailored to the way you work, the systems you have in place and your individual learning requirements. Suitable for individuals through to larger groups.
SEPA Direct Debit training on-site at your offices on a day and at a time to suit you. This course is a complete overview of the SEPA process for organisations that take payments in Euro’s from Southern Ireland, Netherlands, Germany of other euro domicile countries. The course covers the process, timescales, reports and obligations.
Direct Debit: Bespoke Training
A fully tailored training day / days focusing on your specific requirements. Examples of bespoke courses include (though are not limited to): Moving to AUDDIS and AUDDIS Migration courses; Moving to Paperless Direct Debit Sign up and Direct Debit Training for Sales teams / Call Centre Staff.
Direct Debit: Training for Banks
This training is for “A Services” Users and paying banks. It provides a thorough overview of Direct Debit rules and responsibilities and will answer questions about managing Direct Debit schemes, indemnity claims and more.
Direct Debit: Online Training
A flexible and practical Direct Debit online training resource to support our face-to-face training courses.
We have provided training to hundreds of UK companies – from the smallest to the largest organisations. We have worked with organisations operating in a range of market sectors (including charities, retailers, education providers and banks). Contact us today to discover how we can help you.
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