The Cancellation of a SEPA Direct Debit Mandate is the responsibility of the Debtor and the Creditor.
Under Payment Regulation, Banks must cancel the Mandate if requested to do so by the Debtor or Creditor, and the Creditor must not represent on such cancelled mandates. The Debtor, in turn, also has the responsibility of informing the Creditor directly
Storing and archiving of cancellation documentation (e.g. letter of cancellation to the debtor confirming cancellation) is the responsibility of the Creditor. The Creditor should however note, if a copy of the Mandate, or supporting information where a paperless sign-up – is requested by the banks, the Creditor must forward this to the Creditor Bank within 3 working days of the request.
Mandates that have been inactive for 36 months must be automatically cancelled by the Creditor. Once a mandate is cancelled it cannot be used again.