The service user is responsible for reconciliation of Customer and payment / collection details – for example reconciliation of Direct Debit Instructions that are processed, rejected, returned, amended and/or cancelled; or reconciliation of wrongly applied Direct Credits or Debits. To help with this task a number of reports are generated by Bacs for each Service User. These reports generally work by exception, e.g. they only inform you of something that has changed or behaved differently from the norm and each of the available reports does this in a slightly different way.
The Bacs reports must be accessed by the service user via the payment services website or via Bacstel-IP software. There are a number of different reports produced by Bacs in relation to Direct Debits and Direct Credits and these Include the following:
Direct Debit Reports:
Direct Credit Reports:
For more information on the details of each individual report, please click on one of the links above or contact us for further details.