Blogs, News & Articles

Read our latest newsletter, blogs, articles and opinions about all the issues within the world of Direct Debit and Direct Credit.

Category: Training

Getting your Direct Debits Back on Track as Lockdown Lifts

June 29 2020

Blog by Sarah Cottee, Training Manager Positive news for Service Users as lockdown is lifting It’s been 3 months of uncertainty and worry for a lot of Service Users during the Covid-19 lockdown. We have seen significant increases in Direct Debit...

Direct Debit Indemnity Claims – What do you need to know?

January 16 2020

Article by Sarah Cottee, Training Manager. What is Direct Debit Indemnity? The Direct Debit Indemnity scheme allows Payers to reclaim Direct Debits taken without authorisation. This might be because, for example, the wrong amount was taken, payment was taken on...

Avoiding and Resolving Failed Direct Debit Collections

January 08 2020

How much do failed Direct Debit collections cost your business? Article by James Alves. Account Manager. A common scenario we see uncovered on our Direct Debit training courses is that our attendees start to realise the true cost of failed Direct Debit...

Resilience & Risk: Direct Debit processes reliant on 1 person?

December 06 2019

Have you considered your Direct Debit resilience? Have you reviewed the risks and considered if you are too reliant on one or two key people? At a recent regional Direct Debit training course, 3 attendees (out of 9) expressed a concern that their Direct Debit...